Nola Inn & Suites

First and foremost, this criticism is directed at Booking.com. I booked and paid for a stay at this hotel based on the 4-star rating assigned to it on your platform. Naturally, a 4-star classification creates certain expectations regarding cleanliness, comfort, hygiene, and overall quality. Unfortunately, the reality was completely unacceptable and far below even the most basic standards. Either there is something fundamentally wrong with the criteria used to award a 4-star rating, or I genuinely do not understand what “4 stars” is supposed to represent anymore. Even many 3-star hotels in my own country offer conditions that are ten times better than this establishment. At this point, I do not know where the fault lies. Either Booking.com is being misled by this hotel, or customers like us are being misled by the ratings displayed on your platform. As a result of this situation, I was forced to cancel my reservation and was charged a $105 cancellation fee. I find it unacceptable that I should suffer a financial loss because of such a misleading listing. Someone needs to take responsibility and compensate me for this loss. It is obvious that the hotel itself will not do so. Therefore, if Booking.com also refuses to refund this cancellation charge, I will permanently delete the Booking.com application and reconsider using your services in the future. Thank you.

First and foremost, this criticism is directed at Booking.com. I booked and paid for a stay at this hotel based on the 4-star rating assigned to it on your platform. Naturally, a 4-star classification creates certain expectations regarding cleanliness, comfort, hygiene, and overall quality. Unfortunately, the reality was completely unacceptable and far below even the most basic standards. Either there is something fundamentally wrong with the criteria used to award a 4-star rating, or I genuinely do not understand what “4 stars” is supposed to represent anymore. Even many 3-star hotels in my own country offer conditions that are ten times better than this establishment. At this point, I do not know where the fault lies. Either Booking.com is being misled by this hotel, or customers like us are being misled by the ratings displayed on your platform. As a result of this situation, I was forced to cancel my reservation and was charged a $105 cancellation fee. I find it unacceptable that I should suffer a financial loss because of such a misleading listing. Someone needs to take responsibility and compensate me for this loss. It is obvious that the hotel itself will not do so. Therefore, if Booking.com also refuses to refund this cancellation charge, I will permanently delete the Booking.com application and reconsider using your services in the future. Thank you.

Everything

Nothing

Good value for the price. The room was comfortable. Gated entry and free parking a plus.

Location not so desirable.

Secured behind a locked gate. Staff were nice. AC was cold.

Very bad location. Very basic, no frills.