Comfort Suites Tamarac Sawgrass

El desayuno es bastante basico pero es lo normal en este tipo de alojamientos, la ubicacion es muy buena, la atencion del personal es muy buena

bREAKFAST WAS AWESOME!....SUITE WAS NICE, SPACIOUS AND ROOMY

PILLOWS ARE FLLOT FLAT, UNCOMFORTABLE

The location for my needs well.

We found several bugs throughout the room including on the bed. Some of them were roaches and one we suspect to be a bed bug. The room was very dirty. There were several hairs on the bed linen and on the floor. There was dried up spill of some sort under the head of the bed. You could tell it had been there for a long time. We left the room after using it for only 2 hours that night due the bug infestation. It was 1:00am. The checkout person was unable to help with a refund at that time of night. So I followed up with the manager the next day. I explained the situation and send a detailed email to her that included pictures of bugs and filth. She did her own investigation and did confirm and admit that there were roaches in the room. The GM Andrea Samaroo felt that a 50% refund was adequate for having bugs on your bed, under your bed and on the counter surface near the microwave. I think that someone who is so money hungry that they will not give a full refund to a family that did not sleep there, did not shower there and did not eat there but rather felt no option but to leave at 1:30am in the middle of the night due to bugs in the bed, is really all you need to know to make a decision about if this is the place for you. I really wish that I had done 2 things differently. I should have looked at the reviews better on multiple booking sites and I would have seen that there are ongoing bug issues. Secondly I should have followed my instincts as soon as I opened the door and saw the general filth and poor maintenance, I should have not even walked into the room but rather immediately return to the desk and ask for a refund. If this room is considered acceptable then I do not even need to see any other rooms to know what their expectations and standards are. I did contact CHOICE corporate directly. They said it was up to the GM of the hotel to offer a refund. The genuinely did not seem concerned that I was only being offered a 50% refund.

AC unit making noise all throughout the night

Location and how the room was set up

The smell of the room wasn't good

Complimentary breakfast and cleanliness of facility

The pool on property wasn’t usable and that was one of the main reasons I picked the facility so that was disappointing. As well as the elevator wasn’t working for my entire stay on the 4th floor which meant I had to keep taking the stairs

Execellent

Nothing