Pestana Alvor Praia Beach & Golf Hotel

States quite clearly, the room would be ready at 3pm, however because our flight was early we arrived at 11am, hoping a room be made available but not to be, we were told 3pm. Had a bit of lunch wandered around, came back around 3pm, the receptionist asked my name again & said the room was still not ready, come back 4pm., We returned at 4pm, the same receptionist asked my name for the third tiime … & the room was still not ready, we eventually got in at 4.30,. Great place but a shocking welcome..!

The property condition was 2 star. Rooms and bathrooms are very old . We had to switch 2 rooms . The first room had a leak from the ceiling and the bathroom in the second room was very old and discusting . The worse part was the smell of the swage which was like a rotten egg .Unfortunately we had to deal with this smell at night time during our stay. It seemed all the rooms have this issue as we had to change the room 2 times and this smell was in every room. The great things about this hotel was the location , views, accessibility to a gourgous beach, buffet breakfast. Staffs are also very freindly and helpful. If the condition of the property is important to you and ofcourse the swage smell is something you can not tolerate , Do Not book this hotel.

We had an amazing stay, obridado!

Loved the view and closeness to the beach. Nice to be able to sit outside with a drink and enjoy a relaxing day. I was quite disappointed that they had not yet turned on the A/c for the season. All I could do was open the door which did not have a screen. I was ALWAYS warm overnight even when taking the heavy duvet out of the sheets. In my opinion, thermostat/temperature should be an option for the guest and for that reason alone, I probably would NOT stay again or recommend.

Location is very nice. Beautiful beach. Facilities is good. Would like to see the whirlpools both in and out be heated. Same temperature as main pools. The furniture in our suite was sub-par with only one lightbulb for the whole room. It was dark at night with this small floor lamp. The furniture was old and uncomfortable as was the table and chairs. More suited for a beach, not the suite. The only other issue was the hotel signage. There isn’t any on the road leading into the hotel. We arrived late at night and couldn’t find the hotel for a while because all you see is a gate that opens with your hotel room card or you ring a bell. You can’t see the hotel from the main road. With no actual signage to say this was the hotel entrance is not acceptable.

Beautiful access to a long quiet beach

Stay far away from this property. Staff were rude from the moment we walked in. Prepaid for this room and were turned away because we didn’t have our passports but had our license and a Canadian resident card. We tried explaining this to front desk who went to the manager who then told her to say he was busy in Portuguese. Which they did not realize I spoke the language and could understand they were saying. They’re now disputing the credit card company stating we did not show up. When we called Expedia from the lobby they then called the manager who told them he’d call them back later!! Absolutely horrible customer service. We were later told by a guest on the beach that the hotel had actually been over booked so probably why they had no problem sending us away

Awesome property, I wish we could go there in the summer

Stunning views from the hotel. Breakfast was always amazing and staff were super friendly and helpful.

Great location on beautiful beach. Staff exceptional. Food was great. Very nice room with ocean view. Shower was very small!