SpringHill Suites Asheville

Very comfortable & clean

Handicap parking was taken up by junk & construction materials. My husband is an amputee & had to park far away from entrance

Room was ready and clean on time. Staff at the reception was very nice.

The hotel is in the process of construction, but it feels like demolition. On the last day we woke up to loud banging in the next room to ours with workers walking on the porch roof right outside our second-floor window while we were getting up. There were furniture and mattresses removed through the window of the next room over. There were very few people staying in the hotel too. Also, the housekeeping is no -existent. We stayed two days, three nights. First day nobody bothered cleaning our room at all. We have asked at least three times and only then, the next day, they have cleaned our room. But the hair conditioner ran out and was not replenished, one of the white towels had a black spot on it, and trash was not removed.

Everything is clean

Off the property was a bunch of homeless people, but they don’t seem to bother.

I do not recommend. We entered and the smell of paint is there. It was a work zone not a hotel. Room was not great, and food was not great. Pool was not clean neither. Overall not pleasant.

The location to my event

When I got there the front desk attendant messed my rooms at check in overcharging my card . Claimed I only had one room but I reserved 2 rooms then proceeded to give different rates for the 2 nd room and charged my card again incorrectly it got frustrating.There was construction going on early in the morning that was loud and woke us up .

Location

Under construction and shower was not 100% clean.