Residence Inn New Bedford Dartmouth

The breakfast was not so good with very few options. When something ran out, it wasn't refilled.

Rate and location

Broken pool facilities; ended up leaving as this was why we booked the hotel

It is located in a good area.

I DID NOT like that the pool was closed, and I was not aware of that until I checked in. I also did not like that the room was not clean. Dust on the headboard and on top of the tv.... fridge and on the window ledge. The jet tub was dirty... I called the cleaning staff to offer cleaner so I could run the jets because the fitting around the jets in the tub had a brown slime all around, and I specifically asked for a soaking/jet tub. Once it was clean enough to use, I was laying there and noticed that the vent on the fan is loaded with hairy dust. (high dusting not done) The kitchen table legs are lose and the table felt unsafe to use as if it was going to break. The linens were wrinkled (bed skirt) and seemed to have been a quick walk through by the housekeeping staff. There were claw marks on the rug near the door as well as the fireplace area... and so much that could be improved on... IT DID NOT LOOK LIKE THE PICTURES ONLINE THAT HELPED ME DECIDE TO BOOK HERE.

When I stayed at the residence Inn, I ended up in the suite that has the Jacuzzi was very nice to full rooms with the bedroom. Door was excellent. I definitely wanna do it again soon..

I wish I could remember the name of the staff member to help me with a younger female who was able to give me a booking in the room Jacuzzi room because there was no other regular rooms available that night so I got exactly what I wanted and then some she was so helpful. She actually went to the room to retrieve a key. That was there that wasn’t supposed to be there. This is a lot of stuff that she did that night. She went over and above a customer service. I hope the property will know who I’m talking about younger female or dark hair. She was excellent, so thanks again.

Worst stay ever. Checked out after just 2 hours at the resort. Was with me wife and child. When we 1st arrived we were told the pool was closed(since this was school vacation week a notice should have gone out). When we got to our room, empty lotion bottles were in the creases of the pull out bed, trash rappers on the floor, and wet stains on the sheets in the closet that were for the futon bed. Please is dirty and nasty. I wouldn't recommend to anyone !!

Staff was professional and pleasant. I got a free room upgrade at checkin! Room was nicely appointed with everything I needed.

Toilet flow not great. Had some trouble getting it to go down and no plunger. Recommend adding a plunger. Bed spring creaked when I first laid down but it was not uncomfortable. Furniture showing some age, sagging but still not uncomfortable. One of the kitchen drawers was left open.

Everything

The rooms are clean and have plenty of room to stay with a pet. The staff was friendly and greeted my dog warmly. There is a $100 fee for a pet stay, which is understandable, but it would be nice if all or part could be refunded if there is no damage to the room. There is a good walking area around the hotel, but there are too many inconsiderate pet owners who do not clean up after their dogs & it does not seem like the hotel has anyone do it either.