Country Inn & Suites by Radisson, Novi, MI

DIRTY PLACE !!! FULL OF BEATLES AND SPIDERS, ASKED TO CHANGE MY ROOM TWICE BECAUSE OF DAMAGED WC AND SECOND ROOM FULL OF BEATLES AND SPIDERS! DIRTY PLACE EVER!!! DISGUSTING!!!

Quiet location

Bathroom wasn’t clean properly & only one rack for hanging towels

Great location with easy access to everything. Parking was convenient and made getting around very easy.

The front desk staff was not very welcoming. While she was not rude or anything bad, there was a noticeable lack of warmth and customer care. The interaction felt impersonal, as if assisting guests was more of an obligation than a service. A friendlier and more hospitable attitude would have made the experience much more pleasant. and breakfast was horrible, not looks like the image. Pool was on repairing.

La habitación, comoda, limpia y de buen tamaño, y buen desayuno!

Nada, todo estuvo muy bien.

Stephanie was helpful to everyone when all of the power went out.

The refrigerator and TV did not work starting the first night and the second night the electricity totally went out everywhere in the hotel so nothing worked. I checked out along with many others and did not get any paperwork as nothing worked! I went up and down 3 flights of stairs to load my car up and drive from Michigan back to Indiana at 1am. So out of 3 nights I only stayed 1 night. I should be refunded for the 2 nights which abruptly ended my trip. But for some unknown reason I can't get a refund for the lack of any electricity and my total inconvenience of having to leave. No elevator, no air conditioning, no lights, no tv, no refrigerator and still no refund! That makes no sense! Please stay far away from this hotel. It was a total nightmare especially since I have had both knees replaced and a spinal fusion and had to do the stairs 3 times which was extremely difficult. Again, I am only asking for what I am entitled to! A refund for the 2 nights of no electricity! Why is getting this refund so difficult when the hotel was at fault?

The location was nice.

The first room we received had male fluids all over the chair and blood splattered on the tables and chair. The second room we were given also had male fluids on the chair and a toilet that didn’t work. The final room we received had no smoke detectors The entire hotel smelled like weed and the final day we were there there was no electricity ( I know they can’t help this). The room was 80 degrees and we had no breakfast even though it is included in the price of the hotel. Staff did what they could with the authority they have but no manager has even tried to reach out to us. It was a horrendous stay for our family.