Katikies Chromata Santorini - The Leading Hotels of the World

Great location. Oia is too busy and this provides a reasonable short walk to both Oia and Thirs

There was a fair amount of traffic across our balcony as people came and went but its location and view were fantastic

The hotel is immaculate. The views are stunning. The breakfast is great but nothing greater than the attitude of the staff, every one of them is just a joy to talk to. They are natural & genuine & will do anything to make your stay comfortable

Honeymoon Jetted Tub Suite: View was amazing, comfortable bed, awesome staff

Unbelievable view! We were upgraded to a suite with pool. Staff were so attentive and gave great recommendations for diners, wine tours, etc.

Nothing

Fantastic property, awesome view. Service was exceptional. Great experience overall. Phillip and Adonis were great. Phillip & chef did great job with breakfas each day. Overall great experience.

Nothing

One of the most disappointing hotel experiences I’ve had, especially for a Leading Hotels of the World property. The rooms were dirty and extremely humid — the pillows literally felt damp, the bedsheets had stains, there was no hot water in the shower, and even the jacuzzi in the room had no hot water, so the only way to properly wash was using the bathtub. The kettle in the room was black inside. At the pool restaurant, the card terminal did not work despite three attempts to pay, so we were told to settle the bill at check-out. During check-out, the receptionist spent around 15 minutes repeatedly printing incorrect invoices, and then we discovered they added items we never ordered, including a Coca-Cola. Even after explaining this, they insisted we had to pay because I had signed the receipt without noticing the extra charge. The most shocking part was the forced tip — I clearly stated I no longer wished to leave a tip after this experience, yet they still insisted on charging it because I had signed earlier. Tips are voluntary, not mandatory. The entire check-out process took around 45 exhausting minutes while we kept hearing “the manager is coming,” but no manager ever appeared. Even something as simple as tea became ridiculous: first they brought only tea bags, and only after I asked where to get hot water did they finally bring a kettle, which was filthy inside. For a hotel associated with Leading Hotels of the World, this level of service and hygiene is honestly embarrassing.

Excelent location. Beautiful views and staff very kind. We had a great time and recomend👏🏻