Kellogg West Conference Center and Hotel

First. NO pool! But not for me to complain. Now the reason to complain is because I had packed my belongings for an early exit to get in front of your heavy LA traffic morning rush. As I packed my first half and went to load my truck I was locked out my room for room card not working. No biggie til I realized not one person was available to help me get in my room. Had to sleep in my car while I paid for a room. Attempted to call over 4/5 times and called the line extension #2222 and not a soul to help. I paid for no access after the lock out. Had the worst experience because I was unable to access any person to help with a new card. Why? Why is it so hard to access a rep to help w a faulty card that is supposed be tested before they give them. Not only did I sleep in my car. I needed my second half of items that were in the room locked but I missed my nearly meeting at work and was unable to get to my job and meeting. I was told to just take the day off. Feel this hotel needs a solution for this problem but neglected to give me the answer. I was told refund of the night and full stay are good cards from the beginning bbb.

Excellent and prompt service from staff. Beautiful property and clean, cozy room. Only concern is my particular balcony was shared with the next door neighbors; which in retrospect could be a perk. Overall great experience.

Super comfortable with nice rooms and friendly staff. Great if you're staying over for an event.

Great location on the Cal Poly Pomona campus

It's a beautiful area and the staff was AMAZING and honestly the best part of our stay. The room itself was clean and in good condition but the bathroom door was dreadful. Whoever thought a barn door style would be the best option should be fired. There was a massive gap and the door never closed all the way....so you could basically hear everything. Also, it's not a quiet door and when closed at 3 am for privacy, it sounds like someone is trying to get into your room. That door gets 1 out of 5 stars. Another thing the property should maybe consider is to not have rooms where it can take up to 10 minutes for hot water to be present. Our initial room was one of these rooms but luckily we were able to switch.

Great stay, thank you!

Checking in and getting to the room worked pretty well and the room seemed pretty clean, so that was good. Less good was it that the TV and the remote control did not want to cooperate, there were no duve (only a thin blanket) which made it less comfy as the night was cold, and in the morning there were no hot water in the shower which was very annoying.

A clean and safe place for business and a quite night's sleep. Staff are very friendly and helpful. Free parking was great. (Close to the room as well)

If you need a quit place that’s the hotel for you

Don't be fooled. This is a 2 star hotel cosplaying as a 3 star. You can tell it's incredibly outdated and offers the same nightly rates as new 3 star hotels down the street. This place is in dire need of a serious renovation.