Homewood Suites by Hilton Columbus/Polaris

Beautiful hotel with a wonderful outdoor sitting area

It was all great

Was very quiet the whole time of our visit.

Great hotel very spacious room. Loved the outdoor sitting area

That our trip wasn't longer

Location

Great place to stay

Although the room was very clean the one issue we had was mold on the ceiling of the bathroom in several areas. I also found sleeping troublesome not because of any noise, it was very quiet, but due to the large glowing blue light from the A/C panel. That lit up the room and was very annoying. The room was a great size for the 5 of us with lots of storage which I appreciated. I will say the pool was a nice size and the hotel itself was clean. Breakfast was nothing special and since we arrived at 9:30 most times were gone with very little being put out again.

Stayed 2 nights, nice and quiet room. Perfect for what we had planned.

When we arrived at the hotel I was told by the desk clerk Derrick informed me that “your reservation has been cancelled you need to contact the 3 rd party that you booked with” we had no idea why it was cancelled as I had confirmation number etc. and had been contacted by Hotels.com that very day about our upcoming stay. Now I do understand that this was an issue with Hotel.com but what surprised me was the lack of help from Derrick. He did not say that there were rooms available for us to now book. So we went out to our car spoke with Hotels.com and got a refund for the cancellation that they made. Then we looked and found tat there were rooms available and booked it. We went back into the hotel, went up to the desk and Derrick just took my credit card and gave us our room cards with no conversation not even asking our name. He also did not ask for my drivers license. And on a different note when we got to our room there were no bedside lamps on either nightstand. I went back to look at the room pictures for the room I booked and other pictures of rooms and they all had bedside table lamps. So what is that about? I have booked with Hotels.com for years and this was my worst experience. The fact that my reservation was cancelled after I had changed our reservation and gotten a confirmation number and continual emails about my upcoming reservation mystifies me.

Seemed new, fresh.

Mold in my shower, prev. guest's rotten food in my ice bucket, bags of garbage were in my hallway all day long.

The breakfast is always good