Staybridge Suites Chicago-Oakbrook Terrace by IHG

Convenient and friendly staff.

This hotel is run down, all furniture is beat up, the a/c was run down, did not operate properly. My room in particular has not been updated in years. Not worth the money. Employees at the font counter, all 3 of them, did not speak good English.

The breakfast was fresh and delicious with many hot and cold choices. The breakfast service staff was amazing! Very organized, very clean, and with friendly, customer-focused attitudes! The room and the building were in great condition. Definitely would stay here again when in Chicago.

Good location and very clean. Decent breakfast. Old property, some fittings need to be replaced or repaired.

I was pleasantly surprised by all the amenities that this place has. Breakfast until 10:30 is fantastic plus the evening happy hour always keeping the place clean and a variety of food offerings was really good

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Very dated, needs a refresh. Staff was pleasant.

Kitchenette was so awesome! Immaculate & well stocked. Sofa was a bonus after a long day! Front desk Rep was so helpful. D went above & beyond!

My visits to this hotel are always pleasant. Vanessa is a joy to see; she is both helpful and kind, along with the other staff members. The quality is great for the price.

I can’t even remember how many hotels I stayed at in my life. I traveled all over the world and stayed in all kind of hotels from one star to even 7 stars in Dubai. By far this was the most horrible experience I’ve ever had. Very rude on shift manager, I got letter under my door stating that I will be charged $250 fees for smoking. I had to wait the manager for over 3 hours to show up just to explain that my wife had breathing machine and can’t be around smoke. I even showed her the machine. I asked her to go ahead and check the room and tell me if she smell smoke. She came with two other staff members. Didn’t even go inside the room just stood by the door and spoke in foreign language that I wouldn’t understand and told me that I have to check out and can’t stay. Not to mention that I have stayed for 3 weeks already and never heard complaints. But all this issues rises when I refuse to extend my stay through them and I used Expedia instead. It was $300 cheaper per week. So I checked out and they charged me $250 twice and $225 pet fees which by the way it was illegal to do so. No where on the website says anything about pet fees. Horrible hotel and stay away if you can.