Americas Best Value Inn Houston at FM 1960 & I-45

Roaches in room

I genuinely mean it when I say this was the ugliest and most unsafe hotel I've ever stayed at. I was struggling to find a piece of hotel equipment that want damaged. I'll only speak on my hotel room but the whole hotel is trashy... There are holes in walls, the shower head didn't work at all, the blow dryer catches on fire, they give you essentially a bed sheet to cover up with, I mean the list goes on. The staff did what they needed to I guess, but as far as safe and clean, this hotel isn't that. People outside asking if we sell powder?! Yeah this place and it.

They lie about breakfast

This was a nightmare roaches dirty sheets and towels. I wanted a refund cause I wouldn’t let my worst enemy stay here. Lease don’t waste your time and money. YOU WILL NOT LIKE IT HERE I THOUGHT I WAS IN A NIGHTMARE. I

the room was dirty. The smell was horrible.

Great stay this time

I dont know why I never got my rewards points for this stay and I just noticed this. I ended up upgrading to their jacuzee room and paying about 700 bucks for my 7 day trip, instead of the a little over 300 I was quoted for when i booked and I wasn’t trying to be a Karen, I would have been okay with just getting the Onekey rewards I had been originally supposed to get with my booking, but no, these people just took away my Onekey rewards all together like if I would have cancelled or something, when I’m actuality, I decided to pay for their top room instead. That’s horrible business ethics. That on top of them trying to charge me almost double what my per night amount was when I paid for the 7 days, when I tried to add an additional night is the reason I would never recommend this establishment

The bed had a lump in it. There was a big hole in the floor, the fan makes a loud cracking noise when you turn on the light in the bathroom. There was no carpet on the floor and the blankets had holes. The place needs an update.

I don't recommend if budget is not an issue, this area had many many roaches, my door was missing a lock and siding, tub was dirty, and there was a fighting in the hallway at 7 am that was not managed until after 8. Front attendants were unprofessional.

I booked here to meet up friends from out of state for our trip to the Renaissance Festival. When we arrived, the people working were less than happy to help us and I was told the Non-Smoking King Suite that I reserved the month prior was not available, but I had the option of a room with two Queen's or a Smoking King Suite. My boyfriend and I shrugged and went with the Smoking, we wanted a big bed, and went up to the third floor to the available room. When we walked in the first thing that hit us was the smell... the second were the giant roaches running around like they owned the place. We popped down to our friend's room (Room 211) to drop off our items and saw that their room was just as bad, though minus the roaches. (From what we saw.) The floor was unstable, a leak went from the bathroom down the room to below the air conditioning where a hole had formed. I could almost feel the room flex under my weight. We ended up getting a new room because we had to have a place to stay and went with the two queens. It wasn't bad but it wasn't great. The mattresses were off, very old, and could use updating, as were the pillows. Almost everything had burn marks or stains. The freezer had mold growing in it, the room was missing everything that was in the online pictures minus the beds and tv. It was just very... deceiving. I had hope when I walked in, even with the obvious prostitutes walking in and out and the smell of weed. We walked in and there were gaudy fancy couches and a fancy chandelier. But beyond that it was just a dump. If you're looking for a cheap place to stay where you don't mind hookers and homeless roaming, an occasional masked man leaving the hotel (I kid you not a man walked out with a full on ski mask as we were entering), no breakfast, dirty sheets and towels and sharing a room with roaches, this is your place. If not, maybe spend the few extra dollars and get a room somewhere you don't have to worry about bringing bedbugs home or getting mugged.