Hotel Tropiq

One staff member we had was very lovely and understanding.

Upon arrival, the receptionist was quite rude to us. But that was no where near the issues we had. Our room we had booked seemed nice at first. A few issues like curtains not blocking windows properly, facilities not being well maintained, and rooms not feeling very secure or private with our first room having a sliding glass door as the entrance right on the shared public walkway. However. Our first room had an ant infestation. We tried to locate the source, and they were climbing up through the plumbing, and crawling underneath and through the decaying, unmaintained grout in the bathroom tiles. We then took this to reception, who gave us some insect pesticide to try. After we doused the room in chemicals, we asked for a different room. This one, however, had cockroaches in it. This for us was the tipping point which made us leave. The second room also had mould on the walls and ceilings, especially under the air conditioning unit and on the fan. We did not feel safe, secure, comfortable, or clean in either of these two rooms. We left after 1 night when we had the cockroaches arrive in the morning. While one of the receptionists was lovely and understanding, we did not get any money back for the two other nights we were meant to stay and ultimately, the discomfort and uncleanliness lead to us having to find an alternative accommodation. Would not recommend to anyone who does not wish to befriend the local insects and bugs.

Nothing

The room next door kept us awake all night with people coming and going and having a party

Receptionist was friendly enough.

There was mold on our bed sheets, the blanket provided smelt like someone died in it and the toilet seat was also faulty. We saw a few ants which we have heard is a common issue at this property. NO PARKING unlike advertised. Expect your car to be vandalised when parking on the busy street. (scratches and spit galore mostly!)

The outdoor setting and pool area was quite nice looking.

The room was small and had an 'unclean' feel about it. The double size bed was uncomfortable and creaked badly, very little sleep achieved. The small wardrobe doors were hard to close. The shower stall had no facilities for placement of soaps and body washes etc. Everything had to be placed on the floor. Apart from two cups and teaspoons no other cutlery or crockery was supplied, no tea towel. NOT RECOMMENDEED!

Excellent location,

Nothing not to like about this place. Perfect as it is