DoubleTree by Hilton Tulsa Downtown

The hot tub and pool area were clean, the bed was comfortable

The staff was very rude and didn't explain anything. I was given my room car wasnt told where the elevator was or where the parking garage was. Breakfast staff was also rude when we told them breakfast was included in our room and they didn't check in after that

Property was great

No problem

Good Doubletree with the facilities you expect

We stayed over a weekend. On the Saturday the hotel was very busy and noisy but the real problem was on the Sunday evening. We went for a light evening meal but were told that did to a plumbing problem the kitchen was closed. I felt the hotel then missed an opportunity They should have followed that up by providing a list of suitable alternatives maybe with a bit of an incentive to use then. Instead they relied on a staff member to inform us and she suggested a place which unfortunately was closed on Sundays. I must stress that I do not blame this staff member at all she was just trying to be helpful There was also Quinta next to the closed restaurant a merry of staff went out of his way to help us

Customer Service

The Pool and Jacuzzi were fun.

It wasn't a horrible stay, but it definitely wasn't great or worth the money. I won't be back. The entire 2 night stay I couldn't get signed into the Internet on my phone. Couldn't get anything charged to the room from my phone. When I went downstairs and asked for help the woman was short with me and seemed frustrated (she couldn't get it to work either) so I just gave up and went back to my room. She tried signing in several times and it wouldn't allow her access. I couldn't order food from the room because of this which was super frustrating. It would take the order then wouldn't accept a charge to the room or even a debit card payment. I ended up going down stairs and ordering food. It wasn't worth $36 (a ham grilled cheese and a burger). Very greasy. My S/O wanted the tortilla soup and the woman taking the order actually told him the soup was terrible that day and she recommended not ordering it. When we first checked in, there was also what looked like coffee (that's at least what I hope it was) spilled on one of the pillows and the case (a large amount- not a tiny dribble). That tells you they don't wash the pillow cases and sheets every single time between guests. I should have taken photos but didn't. I just stripped the pillow and found a room cleaning maid. The air conditioner kept shutting off all night (happened both nights). It would start out cooling- fan on high and then a few hours in it would completely kick off. Both nights we woke up sweating- checked the thermostat (set at 69 on cool) and it would be 74-76 degrees in there. The room even got up to 79 degrees Saturday morning around 6am. The walls are extremely thin. We stayed on the 10th floor and we heard every siren/ambulance as if we were floor level- up against the road. You can hear people talking and walking in the hallway as if the door was open. I travel quite a bit and am used to noise in hotels. But this was quite extreme.

I was charge for parking for both nights and only parking one night my vehicle was parked at someones home the first night

The breakfast was good and the location was close to BOK which we had tickets for the hockey games there.

Everything was great.