Fairfield Inn and Suites by Marriott Winston Salem/Hanes

Checked in at 9p. Autumn was the front desk agent. She had a long day but was a rockstar with a friendly smile and terrific demeanor. Not too chatty, but just enough personal touch. Was the ideal experience (I've stayed at... A lot of hotels). Newer property. First impressions are fine in the lobby. Room is solid. Nothing of issue. Surprised a newer property doesn't have USB-C plugs but that's fine. Fitness Center was what I'd expect from a Fairfield. Location is solid for my needs and price was right. Very pleased overall.

Convenient

Do not recall any issues

Very Clean

Parking spaces were small

This is actually the first negative review I’ve ever posted, and notably our first bad experience at a Marriott-owned hotel. We have consistently had positive stays in the past, which is why this was especially disappointing. However, after being disregarded in person, over the phone, and now by email, I feel it’s important to share this experience. We booked a room for five people based on the listing, but it only had two beds and no additional sleeping arrangements. When we raised this immediately upon entering the room, management’s response was dismissive and essentially shifted the responsibility back to us for booking the room, rather than addressing the issue. Beyond that, the room was not properly cleaned (wrappers on the floor), and there were only enough towels for three guests. We brought these concerns up right away and followed up by phone, but nothing was done to resolve them. The most disappointing part was not just the room—it was the lack of accountability and how our concerns were handled at every step. As a frequent Marriott guest, I hope this feedback is taken seriously and leads to better communication and guest service moving forward.

The breakfast was good. The variety of food was sufficient. What I selected (eggs and oatmeal) was enjoyable. The server was very attentive to the patrons and the appearance of everything.

The only thing I don't like about the room is the smoke detector's flashing light. Why is that necessary? Some of the lights are so bright, they make getting to sleep difficult.

Breakfast was poor

Couldn't close curtains, light shining in window all night, breakfast was a quiche egg in cellophane.

Reme, the manager, is one of the best hotel managers I have ever experienced. Nothing was too much trouble Offered help with multiple questions Personable!! Will be sure to come back again and again. Don Klaiber .

Full breakfast was good - kept stocked and everything was orderly and clean.

Pool was not open