Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate

The property was secure and close to us consulate. The staff was very helpful.

The rooms seemed a little outdated the carpet was dirty with stains and had a wet carpet order.

Atención al.cliente

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Friendly staff & outside appearance of the building.

They could actually vacuum the carpet in the room instead of sweeping it. They move the vacuum down the hallway pretending they use it in the rooms. But, they don’t, there was broom straw in our room, carpet still wasn’t clean. Black flies coming from the drains, shower & sink. I reported it. Supposedly they took care of it. Black flies were still present. Beds were supposedly changed, my bed spread (light weight, sheet material) had a stain, (which was ok if it was clean) she flipped it over to the other side of the bed. I am not too sure the sheets were even changed. The water pressure was so low that it took 3 times longer in the shower to get the soap off & shampoo out of my hair. I ended up with a rash even though I tried my best to get the soap off. They had two elevators, one was out of order in this four story hotel. It was obvious with the tape covering the buttons that it hadn’t worked in quite sometime. (it was peeling off & ragged) The only elevator that did work stayed busy, it broke down. We all had to wait for it to be repaired. Ice machine broke, then all of the ones on other floors were empty, then shut off except the lobby. No refrigerator in the room, unless you had a “Suite” The sink was dirty (mold) around the faucet & drain. I brought bleach wipes with me & cleaned. Mold in shower. The breakfast was gross, burnt eggs you could smell in the lobby. We took one look at the food & left. There was not even any fruit. We never ate breakfast the entire time we were there. We had to extend our stay unfortunately, we had made many new friends. We decided to stay since we had made it ten days already, the extra few days we could handle. Meaningful friendships with stories and phone numbers shared made a difference in moving. I will never ever stay in one of their owned hotels again & will never recommend them to anyone. We lost the first day OUR fault, we left a day early THEIR FAULT. So, we lost near $100 to that place.

La comida e instalaciones viejas

Todo

Ubicación y accesibilidad. Lugar tranquilo, personal amable.

Instalaciones algo descuidadas les falta mantenimiento. Especialmente les urge cambio de alfombras, tienen mal aspecto, con mucha suciedad y despiden mal olor en la habitación y los pasillos. Nos hospedamos 2 días, solicitamos limpieza a la habitación y no acudieron.

Close to the consulate

Rooms are dirty, smells bad, stained sheets, stained towels, rusted shower head with no water pressure