Extended Stay America Suites - Great Falls - Missouri River

Location

Staff was disinterested, front desk staff did not greet us upon arrival (continued speaking between the two of them the entire time we checked in) Did not address us once, until putting the key cards on the counter and telling us the wifi password. Terrible reception. Room was not clean. Did not have many supplies eg, no conditioner. Entire property was run down and musty.

The motel was great. Booking.com is terrible. I couldn't get into my room because they declined my payment that was already taken out of my account and after the staff at the motel contacted them about it and argued with them about it they said that they forgot taxes so that the money I paid didn't cover the room. Booking.com owes me $16.00. Bunch of crap traveling that far thinking you have it all lined up then have to go through that and pay more.

It is clean, comfortable beds and Pet friendly. It literally backs up to the Missouri river and a little park with walk-way along the river. QUIET!!! its not off some busy streets or the interstate and you can actually get some sleep. The exhaust in the shower/bathroom actually worked! As in it wasn't a hazing humid mess after you get out of the shower. Sometimes its the little things :-)

The rooms come with a kitchenette but you have to ask the front desk for any items, I get it because its easier to keep things clean & fresh for each guest but I think paper towels and dish soap wouldn't be too bad.

Rooms are nice size and kept up. Its location is perfect for a nice walk along the river after a long drive. Restraints are close with good food.

The bathtub was not very clean with hair still in it.

Location is perfect

Not happy that you ran out of everything before 8am this morning. Not even coffee in the urn. Maybe call your supplier ahead of time to avoid this. On top of that I didn’t get any sleep because of the noise from guests and staff walking through the lobby area all night long. Not a good experience this time around.