Hawthorn Suites by Wyndham Las Vegas/Henderson

great staff and breakfast!!!

This was without a doubt, one of the worst Wyndham hotels we have stayed. The place needs a complete overhaul and cleaning. Very disappointing.

Definitely not the best Wyndham hotel we have stayed. The place needs an update and cleaning.

It feels bad to be writing a negative review. I always try to look for the positives. That said we would not stay in this hotel again. The entrance was not automatic which made it very hard to get our luggage in. The carpets were stained and dirty in the main areas. In general everything appeared very run down inside the hotel. Our room smelled although our traveling companions' room next door did not. The rooms themselves were not clean and things were outdated. The hot and cold water in the shower was reversed from what it actually was in both rooms and the bathrooms were dirty too. The hallway smelled like pot. The cleaning staff had the hallway blocked off on both sides when we were checking out. They were standing there, in the way, talking among themselves. We had to ask them to move to get our suitcases by and even then they barely moved. I had to lift my suitcase over one of their bins to get down the hall. The equipment in the workout room did not work. The front desk staff was inconsistent. The woman who checked us out was great. The other two people we dealt with didn't seem to necessarily know what they were doing. Check in was extremely slow and we had to reiterate the type of room we reserved becasue they were not going to give us that type of room. Because our stay here on the way to our destination was so substandard we cancelled our reservation for the way back. But, somehow we still received a confirmation that we were staying there. We had to call the hotel again before it was actually cancelled. Perhaps the most troubling part was the neighborhood. We felt very unsafe. There were homeless and drunk people walking (or laying) around. In fact, when we were bringing our luggage to our car after we checked out, a police officer was on the front sidewalk trying to rouse a homeless person who was either asleep or passed out. Overall our stay here was not good at all.

Took deposit twice and has yet to fix the problem. Front desk agent not very friendly

Not what I expected but for 10 hours it worked.

Overall it was a good experience except for the door not locking in the first room I was given and I had to sleep with an unlocked door all night. Stressed me out a little bit. But the next day I was given a new room and all was better.

Check in and check out were a breeze. The staff on duty at those times were very friendly. The hotel is a little dated, but overall, we had a very nice stay.

Hotel is in poor condition and smells very bad throughout. Filthy carpet, stained bedding, hallway walls have patched holes every where but not painted. Everything’s is extremely outdated and pictures do not match the hotel conditions

Key cards consistently did not work, had to return to the front desk at least three times to get new cards issued. We had no idea the hallways were being spackled and painted and large industrial garbage bins were left in hallways and by the elevator became an eye sore. Definitely not worth the money charged.