Holiday Inn & Suites Ottawa Kanata by IHG

Everything

Everything

We were greeted by super front desk staff Paul. Welcoming and very fun even though he was very busy. We were also very thankful for Noah’s patience in the restaurant. Beautiful and very clean room!

Was very clean and modern

Booked a 2 bed room, received a one bed room

- The hotel was clean - Had a pool that the kids loved - I really liked that each tv had a Google Chromecast connected to it - The shower was nice - The very little interaction I had with the staff was pleasant - The curtains did a good job at blocking the light - The bed/sheets/pillows were all clean and comfortable - The location is great - The check-in and check-out process was super easy

These could be very 'nit-picky', but here is everything: - There was no "gentl light" in the living room, low enough for sleep but bright enough to avoid bumping into a table if getting up in the middle of the night - The bathroom door wouldn't stay in position. It would open to about half way even when left slightly ajar - The little motion-detecting light in the bathroom wasn't bright enough, but the only other lighting option in the bathroom was way too bright - The toilet paper was really cheap, which I know would be a massive cost to upgrade, so it is what it is - The bedroom doors were really awkward. One door would bump into the bathroom door and the other had to be closed all the way to get to the side of the bed - The bedroom doors sqeeked, which prevent me from closing at night after the kids fell asleep - The Chromecasts were mixed up so the living room was on the bedroom's tv, and vice-versa - Streaming to the Chromecast was a pain to get working and something I feel a non-tech-savvy grandma could have figured out - The pool was a little too cold for comfort and my kids' lips were a little purple because of it (but wasn't too cold for a kid to care) - The changeroom setup was confusing and would have been a lot nicer to have an actual change room with a bench and somewhere to put my clothes down instead of having them be on the ground - The lock on the change room didn't work. My family went into the change room, pressed the lock button, the light turned red implying it was locked, and someone opened the door on us while we were changing - My kid has diabetes so we need to calculate her food based on the nutritional factors.

Front staff was very courteous and helpful and offered me a parking pass, as I had to park across the street. I wish I got their name! We needed extra blankets for the kids and the front desk attendant personally brought them to our room within minutes! The room was very clean and spacious and easily accommodated a young family of 5 (2 adults, 3 children). Bathroom was clean and spacious and I absolutely loved the DOVE soaps! Breakfast was great with large portions! No buffet, only sit down service making it less chaotic. I would definitely revisit!

comfortable beds/linens. provided extra pillows/ towels on request

lots of renovations seemed to be going on. could hear everything in the hallway/other loud guests. pool flooring peeling/flaking, seemed unkempt. couldn't connect to tv to stream following instructions provided