Holiday Inn Express Hotel & Suites Mesquite by IHG

Nice

The construction getting to the hotel is not the best

I enjoyed the convince of the hotel's location in correlation to many places i visted during my stay and the staff was diligent in helping with small issues as well as cleaning the rooms daily. What I didn't enjoy during my stay was the room being consistently damp, the constant smell of mildew, many stains on the floor and the toilet seat being ridiculously too small. Overall, I give this place three stars and would stay again if everywhere else is above my budget.

The staff was very amenable and the breakfast choice was outstanding.

The staff were incredibly friendly. Luz, an employee at the front, was quick to assist me in a challenge that arose. Her customer service was exceptional!

We are usually very happy with Holiday Inn Express. However, this was a different story! First, we chose a room with a sleeper couch for our kids and were only allowed two additional pillows (told that was “hotel policy?). Second, we didn’t have our room cleaned the first day, but called while we were out and asked for clean towels. We were told that we would have to stop by the front desk upon our return. When we returned (at 9pm) we asked for clean towels. We were told that we would have to bring down our dirty towels first (what?!?). Third, on our third day, my husband asked for an omelet at the breakfast buffet (they had run out). It was was 9:48am, and was told that because it takes 10 minutes to make an omelet, she would not make an additional omelet. Fourth, I used the gym and found a moldy ceiling tile that was leaking and causing a gross wet spot on the floor. When asked how my stay was going, by the front desk attendant, I shared my concerns. She did offer apologies and gave me a free drink out of the cooler. A general lack of hospitality is a sad commentary on a hotel, but that’s what we experienced.

Clean

Great stay

Great

Clean