Hilton Garden Inn Fort Wayne

As a former Hotel Security Director of a major franchise, I did not like seeing guest room doors ajar after Housekeeping had left. The was reported to the Front Desk and posed a Great Security Breach to Staff and Guest. The elevator went on the blink and I had to walk up three flights of stairs and down again. The ice maker on my floor (3), was out of order and I had to go down to 2nd floor for ice. The whirlpool was out of order during my stay. Lastly, WiFi would not allow Amazon game device to access WiFi and maintenance and front desk didn’t know why. Tried in other rooms also with negative results. Staff was friendly. Felt an adjustment on my room stay would have been appropriate. Would be very hesitant to return to this property.

We had a good night's rest prior to knee replacement surgery up the road :) Breakfast was available at a huge additional fee :(

I always look forward to a stay at the garden inns. The option to order breakfast is one of the main reasons. However, I was very disappointed with this stay. Our first room, was not the room we chose on the app. The bathroom had a horrible odor, which we were moved to another room. Breakfast the next morning, was disappointing. I ordered an omelette, with a side of bacon and we usually get the potatoes included- a perk of ordering off the menu vs the buffets. The omelette was greasy and tasted raw even though it was charred, we got two pieces of bacon and were told the potatoes were not included. We had to get our own coffee - which normally a small karafe is on the table. While we did receive an inconvenience discount, I was very disappointed and sick the rest of the day.

Staff greeted us with a smile.

Mold in shower. Toilet had lime and rust scaling.

everything

Air conditioning wasn't working called..said she would be right their..never came. Pool looked dirty and hot tub didn't work

Clean, very friendly staff

None

Noisy alarm

The staff was great

Friendly lad checked me in. Convenient Asian fusion restaurant nearby.