Vivanta Katra Vaishno Devi

Exceptionally good

Location Food

Smelly linen Rooms were stuffy AC didn’t work properly. Too high Doors creaking Baths outdated No toiletries

Yeh washroom taps ans fittings

Ambience and Cleanliness

Lotus stem kabab was spicy

everything

exceptional hotel. we had a pleasant stay

Breakfast was awesome and location was absolutely beautiful.

Room water drainage wasn’t working properly so we were relocated to another room. There was still some weared smell around the coridore.

I like one thing, that they did accept my request as it was my Anniversary so they decorated the room and provided me Cake complimentry. which I really appraise.

room was not big enough, because I stayed at Fortune by ITC as well and their rooms and views of room were amazing at the same cost. rooms were good and near to main market. I didn't take the breakfast, they arranged the packing but due to rush, I was unable to pick my breakfast as my train was at 6 and I had to leave by 5, I told the In-room dining but unfornutely they didnt inform the reception and I forgot as I was in hurry.

The location and the free pick and drop

Rude staff, dont listen to calls properly and are in a hurry to hang up the phone.. Noise from adjoining rooms and doors close with a loud bang. The food is very basic. Taste wise, even smaller hotels serve more tasty food. Food too high on salt and spices.Never include other meals package as the menu is different for package and lacks variety. Rooms alloted to my family were far apart. Lack of concern can be clearly seen on the faces of staff. Don't go by the fake smiles when they greet you.