Courtyard by Marriott Newark Silicon Valley

Good hotel

Shopping center

Customer service , check out early did not stay, someone started banging room door around 3:30PM, two people standing in hallway yelling water leak open the door, i refuse to open ,I did not any call from the front desk. Until I called to found out who is banging at door . Rude front desk , when I ask for the GM or supervisor, was told no one at hotel , called again next 2 days was told the same no supervisor. Still waiting for call back ,I checked out at 4PM , did not stay . Never again stay at this hotel

Everything, it’s my 5th stay….irs my home away from home.

Everything is great. Especially the Staff. My only suggestion for improvement is adding more lights to the guest rooms.

Easy parking. Good amenities. Close to all. Would stay here again.

The hotel is conveniently located close to supermarkets such as 99 Ranch and 85 bakery. There is plenty of parking. The location is very quiet. Overall we enjoy our stay here.

I had a bit of a rough start when I arrived to the location. The staff was not open to helping me solve the issue at hand. I asked if there was anyone else I could speak to such as a manager but the employee rudely said no. I asked if I could book again through my wife’s name or if I could change the name on the reservation. Again the employee rudely said no it was impossible to book because they were “completely booked for the night” mind you this is a 6 floor hotel with plenty of parking in the lot. I felt completely helpless and in a state of panic not only am I in a new city I’m not familiar with but my WIFE is with me. We had no place to go and were far from home. Luckily my brother was able to email me the documents I needed so we ended up getting the room. Except the employee stated that since they were completely full and it was relatively late by this point he had to put us in a room on the first floor. The room was a decent size but it was subpar. The shower floor looked like it hadn’t been scrubbed in weeks and the curtains were riddled with little holes and rips. Overall I would I had a horrible experience and was deeply disappointed because this was a first for me. If I said something good about my stay or this hotel I would be lying.

Great