Extended Stay America Suites - Lubbock - Southwest

Pet friendly kitchen not enough bed linens old No coffeepot went to desk and asked for one but they had no coffee.or ice bucket. Breakfast is a joke oatmeal packets no milk or juice has cereal bar and muffin. Hot water in shower did not last very long.i will not stay there again I come to Lubbock often ioud music guest drinking beer outside the back exit door working on cars in parking lot.i don't think owner has a clue how to run a hotel .was not impressed at all.xedinitely not a 100 nte hotel it was old I feel like I am entitled to a refund of at least one nite

The free parking.

The front desk associate signed my initials. There was a crew redoing the floor. There were people sitting in the hallway, just hanging out on their phones. The place was dirty, it smelled. There was no phone in my room. The phone jack had been cut.

Good news: The staff was polite & honest. Bad news: There was a strong odor of fried food on the 3rd floor. The first floor had random piles of debris in the hallway from the work being done up front. There was also an unusual smell on the first floor as well. None of the lamps in my hotel room worked along with the lamp near the bed being very dusty. There was a burweed on one of the body towels that scratched my girlfriend while she was drying off. The shower rod was rusty. There was a piece of black tape on the shower head that is barely hanging on along with a strong calcium buildup on it as well. The bathroom sink had a big crack in it. The bathroom sink had blue spots all over it. The dresser that the tv is on top of had various chipped paint spots on it while also being dusty on top. The tv was dusty as well. The recliner chair did not recline at all. I needed to take a bath after having a tough workout but there wasn’t a stopper in the tub. I called the front desk to ask for one & was politely told “we don’t have one”. There was also a spot of mold on the bar in the tub.

Always love staying here

Always nice

Nice

We had a reservation error in that hotel.com did not pay for room. 45 minutes on phone with hotel.com support and issue was resolved. Checkin staff was great but non smoking room had a previous smokerin it. We stayed 1 night great price.