Hilton Chicago/Oak Lawn

Everything

Nothing

I absolutely love this hotel. I've been coming to this hotel for years.

This was the very 1st time I have had an issue with this hotel. We arrived around 4 & had to leave right out because of a reservation we had. Upon arriving back we were sitting on the bed & someone noticed something crawling on the curtain. I told her to kill it & she says it looks like a bed bug. I got up, took a picture, killed it & took the pic to the front desk to ask to be moved. The hotel was booked so moving to another room wasn't even an option. Due to the fact that I had just spent over $300 on this room & we had been out drinking, I went back to the room & raised mattresses looking & moved all our things to the closet. I couldn't sleep all night worried about seeing more & not wanting anything to get in my possessions. I was told that night that a manger would be in in 5 to 10 mins & would give me a call. I didn't get a call. I went to the desk the next morning & was told the manager was going into a meeting. I explained what I was coming down for, left my contact information & was told the manager would call me. I also let her know I wasn't expecting to get the room for free but because I frequent this hotel a lot I wanted attention brought to the matter. As I was leaving, I told the young lady that the manager never connected me & she asked if I wanted her to try to get the manager. I told her know that I was just going to report it cause with something as important as seeing a bed bug in a room wasn't important to them then clearly they didn't want to hear what I had to say. I'm very disappointed with my stay & I pray that was the only bed bug that was in that room.

The staff was excellent. Needed to checkout late which was no problem and the shuttle driver James was most informative on food recommendations and a great pleasure to ride with. Will definitely stay at the Hilton again, its a fav of mine. Bruce

Our new best dude, James, is best shuttle driver on the south side! Very professional, courteous, timely! Not enough great things to say about James! He represents your hotel very well!!!

Wassim was very attentive and friendly.

Amazing stay as always! From the Van drivers to the Front Desk everyone is Great!