InTown Suites Extended Stay Dallas TX - Plano TX

Top notch

All

No one available to check in

Left me without room, stay outside

Scammers

Scammers

Dirty.

Everything

They advertise remodeled rooms. The room they gave me was not. It was old, filthy and unsafe. The walls had not been cleaned or painted for years. There were giant dark smudges everywhere. The refrigerator door didn't close and cabinetry was rickety. The door to the room had a faulty lock. The bathroom was gross. When I complained to the woman at the desk, she called the police. The room had been reserved for eleven nights, based on the advertisement, but I stayed for three nights. Although I requested a refund from Expedia and Intown Suites, I have received nothing but silence.

Bed housquiping

Terrible check in policy. 3-6pm. Literally closed after that. Had to get another hotel. Lady on phone just kept saying we're closed and told me there was a hotel next door.

Absolutely nothing when I showed up, there was a gentleman upstairs sweeping the carpet in the room I was going to rent instead of vacuuming, which was absolutely disgusting

All they show on the website is there a premier rooms not their ordinary rooms so when you book your room you think that’s what you’re getting in the picture but it’s nothing like that they don’t even show pictures of their basic rooms on their website