Lake Powell Resort

Pool area and main lounge and resturant

Rooms were very dated. Air cond very noisy. Rooms need maintenance. Coffee machine poor in room. Should do day towell change

Location was amazing

Unfortunately, I was really disappointed with the service, and, as a result, with the whole experience. Although the views were stunning, I would not be staying there again. It took us more than an hour to check in. The line was enormous and yet only 2 people were working. It look them more than 10 min per visitor to do the check in. There were more personnel there who were not helping with the check in. There were elder people waiting in front of us, as well as people with newborns and yet nothing was done to help them get through the line faster. We also have asked about early checkin and were told that they aren’t allowed to start checkin process earlier even if the room is already available. Overall, this experience left a bad taste in my mouth and spoiled the experience

Location, pools

Balcony in our room was so dirty, bedding wasn't dressed, blood stains on duvet, unfriendly reception staff

Location was great and the staff were all very nice and helpful.

Amenities were disappointing. Their main coffee bar ran out of expresso and all hot breakfast food items by 730 am, just 1.5 hours after opening on a Friday morning. The Rainbow Room wouldn't allow any menu items to be ordered as take out, they charged an extra $30 just to use a rollaway bed, the pools were freezing, I ordered a medium steak at the Driftwood and it ended up being rare (the staff were very happy to have the cook do another steak for me, but even the new one came back as almost well done instead of medium). Overall, we were disappointed in our experience and do not plan on visiting this resort in the future.

Was well groomed

We booked three rooms to celebrate my father’s 65th birthday, but unfortunately, the stay was extremely disappointing due to numerous issues throughout the property. Our room had no air conditioning despite temperatures reaching approximately 104°F. The hotel attempted to address the issue by providing a fan; however, this was inadequate given the extreme heat. My baby was uncomfortable and crying throughout the night because of the temperature. The air conditioning was not repaired until approximately 11:00 a.m. the following day. In the middle of the night, we were also required to move rooms causing significant disruption and stress to our family. there was no hot water available in Buildings 1 and 2. We were informed that the boiler was not working and staff could not provide any timeframe for when it would be repaired. We were also advised that Building 5 was completely out of service. Several advertised amenities were unavailable during our stay. The pool bar was closed, further limiting the resort experience we expected. Overall, there was very little about this property that resembled the resort-style experience promoted during booking. To add to our disappointment, my daughter was treated discourteously in the gift shop when an employee rushed her out, making her feel unwelcome. Given the lack of air conditioning, absence of hot water, unavailable facilities, room relocation during the night, and poor customer service issues significantly impacted our family’s comfort and enjoyment, particularly as this trip was intended to celebrate my father’s milestone 65th birthday.