ibis Wellington

Amazing stay

Stayed there two nights, the lady receptionist who was on Sunday morning and Monday morning had no smile, had lack or customer service, I sat there and observed when she served kiwis and other vistors her expression suddenly changed and when she served me as a brown person she had no manners. I am working for service industry for past 13 years in new Zealand and i come form the busiest tourism area martinbrough, i work for the number one restaurant in the wairarapa and we don't behave like this when we are trained from,I have stayed in ibis multiple times, I will never come back and I will never refer a friend to this business. This incident took place on 7th of June and 8 of June ,when I checked out. Your manager on duty should take some training meetings because I don't expect to see this attitude when we start our day coming to the reception for help and feel attitude given!

The stay was good, comfortable, and quiet, which made it relaxing. The hotel met my expectations overall. I was especially impressed with the cleanliness. everything was very well maintained. A big thank you to the cleaning staff, who were extremely friendly and welcoming.

The shower space was a bit small, which made it slightly inconvenient. It would also be great if complimentary water bottles were provided. Additionally, having a microwave available in the room or common area would be beneficial.

The hotel is central so access to the center is easy from here. We only stayed for one night. This is more a hotel you would stay at if you were only in the room to sleep for the night and go out when you are awake.

I liked the early check-in

It is close to public transport links, including from the airport. Plus being downtown it is close to eateries

Location was great. Room adequate. Staff friendly. Breakfast spot on.

Couldn't connect to internet with laptop as you had to have %G coverage to connect.

Excellent location for the purpose of our trip. Car parking underneath the hotel was so convenient and safe. Room was very clean and the bed was nice and comfortable.

Very petty little negative - could have been a little more generous with the amount of coffee provided. As a coffee only drinker I had to ask at reception for more sachets but it was dealt with by a very friendly and helpful gentleman.