Hyatt Vacation Club at Beach House

Very friendly staff, quiet location

There is ample room, basically a 2 bedroom apt. Two full baths, huge double shower. Large enclosed deck. Great coffee every morning at front office. When they put sign on your door for a free gift, it's a sales pitch, don't bother. Friendly staff. Easy parking, walkable neighborhood. Close to plenty of shops and restaurants.

We felt safe and the location was good. We had a few problems with ants in cookies that we left (not open) on the counter. The pool water was clean but the walls could have been cleaner. Ac worked great and the patio was great.

The trip was a birthday celebration for my daughter and granddaughter, both turning 18 this month. We all enjoyed the weekend.

Very nice master bathroom.... Pool area was very nice as well

have been planning this vacation for 2 years and it started out good, room seemed nice and spacious for 2 kids and myself and my wife. Says there is a beach and pictures show a very little bit online.. The beach is maybe 20 yards long, and there very sharp rocks to get in the water, we tried the first day but was too rocky to get in the water without shoes. As well they also say dining on premise, there is no restaurant only breakfast, so kind of misleading. So besides those issues, started off ok. Fast forward to 2 days later when i woke up with severe itching, from what my doctor verified is bed bugs. The hotel staff sent a guy up to check out the bed but I'm not sure he could see what i could that there was multiple looked like little brown pieces of husks on the mattress very small. But said they could try and move us to another room, which they did and did not have any problems for the rest of the trip. Except the fact that i itched so severely that I couldn't get in the water because it made it worse. Tough to have a beach trip and not go in the water. When i returned I saw my Dermatologist to verify that it was indeed bed bug bites which she verified. Spoke with their Management and they offered a 1 night stay refund because they said that they had a company come and check and there were no bed bugs. Unfortunately my back says otherwise. Im sure that it happens at alot of hotels because people bring them from other hotels or their homes but buyer beware that you may

Super great place, i was expecting less for the price but me and the group i was with really loved the place and it is in a great area

The stunning coastline of Key West is the perfect destination for a fun-filled family getaway! This vibrant paradise offers something for everyone, making it an unforgettable spot to create lasting memories together.

We visited for a 60th BD and everything from this hotel/resort was perfect from the time we arrived until the time we left. The staff was very friendly and attentive. The Villa we stayed in was amazing. Especially the large master shower/bathroom. We will be returning.

Very clean rooms, nice property all around.