Hyatt Vacation Club at Sunset Harbor, Key West

Nice property. Nice staff. Great location.

Construction across from our room.

We have been staying here for the past 10 years love this place. Very close to everything. very spacious rooms for everyone a full kitchen living room two decks beautiful views we can’t say enough about this place. We usually get one that sleeps six.

We have been coming annually to Keywest for years and decided to book Sunset Harbor to celebrate my husband’s birthday with a larger group of our friends in 2025. We booked way in advance in July for our December trip in hopes of securing this particular resort. In September, we were notified by the resort that our room there had been cancelled due to an ownership member taking our room. The resort did offer a luxury room on the other side of the island away from the rest of a group which would have required us to either rent a car or Uber back and forth to meet our group our entire stay. Hyatt explained this happens during “high season”. How disrespectful the Hyatt brand is to the consumer. This experience has definitely affected our drive to ever book with this brand again for future travels. Beware and don’t book! The “vacation club members” can have it…aallllll yours! We will take our business to a brand that honors your reservation. That brand IS NOT Hyatt!

Great hotel with excellent location

Good location

We booked this hotel months in advance to be notified that they will not honor our reservation and want to put us in their other location far away from this property. No reason or explanation provided and the hotel and vrbo has been if no assistance to resolve this issue. Very disappointing and frustrating. Bait and switch tactics. Do not book this hotel unless you want to scramble for accommodations months after you book and think you have a place to stay. Great location but terrible customer care or support.

Location is great, rooms are fine but are dated.

It’s a timeshare so don’t expect resort amenities around the clock. Rooms are pretty dated. The pool/spa close at dusk, which could be open later for expanded enjoyment.

The location was perfect and the grounds were very well kept. Rooms need to be modernized a bit.