Grand Hotel des Bains Kempinski

We had the most wonderful group stay at Kempinski Grand Hotel des Bains — truly an unforgettable experience from beginning to end. A very special thank you to Petra, Jasmine, and Rachid for your exceptional professionalism, warmth, and genuine friendship throughout our stay. You made everything seamless, elegant, and so welcoming. We are deeply grateful for the care and attention you showed our group — it made all the difference. We look forward to returning very soon

Me and my boyfriend went skiing in St Moritz, and we booked the Grand Hotel Des Bains Kempinski as our hotel for our 4-day skiing trip, and I must say it was absolutely amazing. I was sad to leave the place. I mean, the hotel as a concept is already amazing.. its in a convenient location, it's near the slopes, it has multiple dining options, and the food is amazing, to say the least. The atmosphere was great too, there’s live music in the bar most nights of the week and it's chill but classy at the same time. The staff were super professional and nice always willing to help you with anything you need. The breakfasts was honestly one of the best hotel breakfasts I’ve ever had. Incredible room and the view is even more amazing. They’ve got a whole range of stuff like a gym, sauna, spa, pool etc. But I didn’t get to try the sauna as I was a bit embarrassed lol. But all in all, it was an amazing trip. Will definitely stay there again if i get the chance.

The idea of staying at another Kempinski, this time in St. Moritz, really excited us both. The hotel itself is beautiful, and the service was generally excellent. We had great communication with the concierge before arriving, and the complimentary shuttle service worked perfectly — meeting us at the railway station and driving us wherever we wanted to go. Our room was spacious, well stocked, and lacked for nothing. There is also a basement area for skiers to store and prepare their equipment — we weren’t skiing, but staff were happy to explain how everything worked if asked. Now for the downside. If money is no object, you can stop reading and simply enjoy the hotel. While we can afford what the hotel offers, the prices were stupidly expensive, even by Swiss standards, so we chose carefully out of principle. On our first night we ate at the Neora “Greek” restaurant. I have no idea what they were trying to achieve, but aside from the hugely inflated prices, Greek it was not. The tzatziki was the worst I have ever tasted, and many traditional Greek dishes were missing — where were the gyros, souvlaki (although there was one on the menu but chicken), kleftiko, Stifado? And in what world does anyone pay CHF 90 (around £90) for Garides Saganaki (red prawns) as a starter? The rest of the menu was equally exorbitant. Another issue was the constant, awkward expectation of tips. Every time a member of staff did anything, there was a pause that made it clear a tip was expected. We only tip when we feel it’s deserved — for example, we gave our driver £20 when we left because he genuinely went above and beyond — but this led to many uncomfortable moments during our stay. This atmosphere spoiled the experience somewhat and made us feel that this hotel perhaps just isn’t for us. The saving grace was the absolutely superb breakfast, which had everything you could possibly wish for, served on beautiful table linen. That said, even here the service felt over-the-top — the moment a second set of cutlery was placed on the plate, it was whisked away. In summary, while the hotel is undeniably beautiful, the pretentious, pompous atmosphere, the excessive prices, the overbearing service, and the expectation of tips mean that, for us, this hotel is not the right fit.

First time in Switzerland for my wife and I, it set an incredibly high standard for the rest of the trip 😅😅 Where do I start? SERVICE - TOP NOTCH. 💯 Extremely friendly, approachable and accommodating staff in all areas from concierge, restaurants and spa/pool. Breakfast buffet was absolutely divine. Buffet, omelette station, a la carte, whatever you want. AMENITIES - WHAT DONT THEY HAVE? 🌟🌟🌟 Stunning double pool area and spas, with services on top to relax from a day on the piste. Transport to the St Moritz Dorf and back during the day on schedules. Can organise ski passes and other services but best to book in advance if you need lessons. Restaurant offering is vast and an excellent set of lounge areas to wind down with a drink of your choice or a lighter dinner. PS - we were the very first customers of Neora (new Greek restaurant in hotel) and it was an amazing experience. LUXURY - EVERYWHERE 🏛️❄️🪙 Look anywhere, its luxe in any direction. Plenty of room space, great views from your window and a cosy stay. The hotel itself from the outside is a wonder!

Everything was excellent. You are welcomed by a team that leaves no room for even the slightest dissatisfaction. A truly outstanding, friendly, and courteous staff who consistently go above and beyond to ensure their guests are happy at all times.

The only small drawback I could mention is that the rooms could benefit from a bit more natural daylight.🥲