Taj Lands End

Nothing much my expectations were high being taj

Well where to start for almost 17k a night i was expecting more . The bathrooms were with wallpaper all wet and pealing off , very very poor paint job , out flush had bad water , they need to do some renovations there , rest of the room was fine . Food the buffet as well as the in-room dining was just just ok , breakfast was an e tra 3k per head . Anyway to sum it up I have stayed a lot at the taj mahal towers in south mumbai and truly never been disappointed or even in the holiday village or the fort aguada .after clearing my balance at the checkout and when I am at the valet after 30 min the cashier comes running out to collect the breakfast charges , asif I was trying to get away . So its not Taj standards in many ways .

Great property

I had booked a deluxe room with a pool view and I got a room without a pool view. I had to keep calling to get the room changed and finally only after I went back to the check in counter did they finally change the room. Not expected from Taj properties. This was disappointing

Long queues for breakfast Diverted to alternative restaurants for breakfast Which was quite chaotic No glasses or plates Long long wait for omelettes . Ask waiters for tea or coffee. Never served until u go and insist on being served.

Also quantity of breakfast in alternative restaurants Fruit juices and fruits constantly running out Long waits for everything Overpriced cup of tea at bar… £9 for a small cup of tea! Extortionate!

The location

Late check in. Was told 2pm but got room at 3:30. Despite being in a non smoking room there were drunk rowdy people in the next room who were smoking in the corridor and banging and disturbing us till 3am . When we tried to call the staff for help they simply refused saying they cant tell the guests next door anything.. i had slso recorded all the conversations i had with the staff showing their non cooperation.

Location

Hygiene standards, cleanliness, quality of stay. It’s a very very old hotel and still not at all maintained in the best way possible. Only by placing wall paper on walls doesn’t hide old cracks and holes. It’s horrendous. Bathrooms are old , leaky and we even had a disgusting never cleaned kettle to make tea coffee. Kettle had a thick layer of rust on the filter spout.

Location

Check in experience was bad False promises No resolution of problems

Sehr schönes Hotel, tolles Frühstücksbuffet, super Service, Pool und Wellnessbereich sehr schön und sehr entspannend nach einem Sightseeingtour Tag.

Die Lage des Hotels ist doch etwas außerhalb, wir hatten recht viele Uber Fahrten. Das nächste Mal würden wir wahrscheinlich eher in Richtung Palladium Phoenix gehen.