Hampton Inn & Suites Sacramento-Cal Expo

M

We had an overall nice stay for 5 days. When we arrived, we did not receive a room key because they said there was a computer system outage. Still no key the second day, so each time we needed to go to our room, the staff had to walk us up to our room and open the door for us. Third day, the issue was resolved. Talking to family staying at other hotels in the area, there was no computer system problems for them. The room was very clean. The air conditioning during the very hot week worked almost too well as the room remained chilled (my wife’s preference). Something had spilled on our bed after the maid service had come around, so we informed the front desk and they sent a young lady up right away to change all of the bedding. Parking was a bit of an inconvenience. For two of the nights we had to use the parking lot of the hotel next door because the small lot was full. Half of the lot was taken up by EV hook ups, of which only a couple were being used at a given time. Besides the issue of the room key and the parking, everything else was excellent. We would stay there again if we were in town.

The hotel room in lobby were clean and comfortable. The pool area was also well-kept and fun for the kids.

Nice facility

Very nice receptionists

Was nice except we asked for a wheelchair accessible shower and didn’t get it. They brought a shower chair but that was too big for the shower. Otherwise it was a nice stay. The girl that checked us in was awesome.

Was a nice room, breakfast was ok. But what surprised me was the charge for parking.

The property and room were great! With that said we are travelling from LA to Minnesota, we made the reservation online and arrived around 10pm. We were told we would not be allowed to stay, the system was down. After proving I had emails and records for payment they wrote down my information and let us have a room. Staff was lacking in the hospitality even with proof. We have now stayed in 2 more hotels on our way back to Minnesota unfortunately this one was the worst.

Good

The night staff Sam was extremely disrespectful and rude. Poorly trained. Does not know what customer service and hospitality means. There was issue with payment from Expedia and kept telling me “not my problem. It’s your problem” and give me a blank stare. Never have i experienced this disrespectful treatment. Maybe he needs to learn from cleaning toilets before greeting guests. Or this is not the line of work for him. He needs to seek another profession where he doesn’t interact with patrons or customers.