WoodSpring Suites Naples West

All good

Upon walking into the room it seemed ok bit after further inspection my husband and I were not too pleased. The barhroom mirror border was rusting as well as a part of the tub. The couch in the room was very old with leather upholstery faded away. Ppl were smoking in their rooms eventhough it was supposed to be a non smoking area. Each time a guest entered/exit their room, the doors would slam very loud. Overall, was a low decent hotel but my husband and I would not stay there again.

Pets allowed

The kind of people that stay there and elevators were constantly not working

The facility did not look clean and there was no service at checkin desk when we arrived. We had to wait a long time with others. We all tried to call as well but with no answer. We were informed when we arrived after a long flight and then wait that they overbooked. Our room was given away. We ended up spending more on a last minute hotel booking.

I’m not putting it here but I will be contacting corporate. This is plain out ridiculous and I hope the proper steps are taken for this place.

There needs to be a negative star sometimes.

Staff was terrible, talking at his own phone, no interest in help customer at all.

We had to find a last minute room for two nights. First room they gave us had roaches crawling when we entered. If it hadn’t been so late at night we would have left. Second room was ok.

The amenities were very convenient!