Villa Rigatti

Nothing - never tend to leave bad reviews, but the service at Villa Rigatti is very poor. We arrived at 11am outside the property, 2 hours before the destined check-in time, and the place was absolutely empty – with the doors locked and no way to enter. We waited outside for about 20 minutes and rang the intercom several times. Finally, someone answered. We messaged on Booking.com. The man on the intercom said the only time you could check in was 3-4pm, at a push 5pm. Outside this window it isn’t possible due to being understaffed. This is allegedly a 4-star facility and they gave us this impossible window to check in. We had a family event so could not do it, and did not trust that we would get an answer either way. The place is shut off with gates so you cannot even speak to staff to make other arrangements. I needed to find another hotel due to the management’s inflexibility, and still paid full price. They also haven’t issue any refund yet or contacted me whatsoever, and ignored all contact. This is not a 4-star property. It is embarrassing to say the least, that they could not reply to simple messages on an online platform before our arrival.

This is a part-time venture and the owner doesn’t take it seriously.

Nie dane mi było sprawdzić jak jest faktycznie gdyż po przejechaniu 7 h i dotarciu na miejsce okazało się że właściciel nie wpuścił nas do obiektu i odwołał rezerwację

Nie poważnie potraktowanie nas, brak kontaktu z właścicielem

Traumhafte Lage in einem sehr großen Park, toller Pool, leckeres ausreichendes Frühstück. Wir hatten ein riesengroßes Zimmer mit Badewanne und Dusche. Gastgeber extrem freundlich und hilfsbereit.

Das Haus,der Garten,das Zimmer,Nähe zum Meer und Grado.

Keine Getränkemöglichkeit.