Country Inn & Suites by Radisson, Cottage Grove, MN

Good staff

Terrible experience

Bed bugs

I've used this hotel many times in the past. I was a little uncertain with ownership change, but after staying I am very satisfied with the hotel and the staff. I would definitely recommend this hotel to friends and family.

Clean, friendly atmosphere, and staff that was accommodating. A perfect place to stay.

Nothing, everything was good.

Breakfast was good and staff friendly.

No cleaning of the room the first day, which we were told unless we requested it and that was fine; however, the second day they did nothing except put in clean towels. The bathroom should have been cleaned and the floor should have been vacuumed.

Staff was friendly and helpful. Lobby and hallways were clean. Breakfast was super well done! Our room was cozy and well kept.

I don't think anyone is to blame but the pool area of the building was quite chilly. My kids still enjoyed themselves, though. Last small gripe was not having a bathtub plug to take a bath. It was already too late in the day to stop at the target to get one. Ended up using a washcloth that worked fine.

Room had dust on commonly used areas of room: bathroom fixture, door lock. No one greeted us upon arrival. We waited 15-20 minutes. I used the house phone to call the front desk so that any employee would hear that the phone was ringing. Eventually someone showed up. Once given keys to the room, the keys did not work. The front desk person came up to try out keys, his keys, neither worked. We were switched to another room. Check in took over 30 minutes from the time we walked in the door.