Candlewood Suites Houston NE - Stafford by IHG

Find another place to stay My family of 4 arrived 3-1 to the hotel to check in and was told my booked room from Jan was not available . The concierge then told me that she doesn’t know how I was able to book the 1bed rm (2) bed suite because the guest that are in there have been there over a month. At this point I wasn’t sure what type of hotel this was but I was angry to say the least. She then said all that she had was a 1bed that probably wouldn’t accommodate my family. Again angry!! My son is 16 and my daughter is 6 plus my husband . It was last minute so we had no other choice but to stay. I had to ask for bedding for my son to sleep in the chair which he ended up sleeping on the floor. This was so unfortunate and unprofessional to say the least. This was my 1st and last booking with this chain because who’s to say this won’t happen again. The next day we were moved to a 2 bed room which worked out better for my family. This was a bad experience and a 1st for me dealing with this. I booked beginning of January which you would think is good timing. But no because clearly you should call ahead (which I’ve never had to do) to see if the room you booked is available even though you booked though their direct site (no 3rd party) . I’ve called customer service and was told they were having difficulties and I would get a call back in 3 min …… well over 20min and still no call back. Never again And now 24hrs later NO CALL BACK FROM IHG

Did not stay there they didn't honor the conformed booking

advertised incorrectly- Breakfast was not provided. Had to change our next day vacation plan due to this inconvenience. Very first reason i booked this hotel was for breakfast. With kids, it is very difficult to manage additional things in our vacation plan. It was additional expenditure for us. No drinking water in the entire facility 24hrs complimentary coffee is just for namesake. It was old coffee in a flask always lying there 2-3 cops were there in our floor all the time. Was really worrisome. Check in process was horrible. Had to go 3 times up and down from 3rd floor to get room access issue resolved. Eventually had to move entire family and bags to second floor because of hotel issues

Love the Convenience

To start off the front desk staff are extremely rude & unprofessional, probably the most unprofessional front desk staff I have ever experienced at any hotel I’ve ever stayed at.. upon checking in we had just came off a long cruise, therefore had a decent amount of luggage.. the luggage trolly had all 4 flat tires and was extremely difficult to push, the next thing is the entire 2nd floor reeked of cigarette smoke, once we got into our room & got situated i realized our window doesn’t lock so I attempted to call the front desk where I found out our room phone does not work, they came up and just drilled the window shut, they said they would move us to a new room if they couldn’t fix the window, since they drilled the window shut they considered that being fixed. I pre paid for my hotel, when I arrived at the property they needed a credit card for the damage deposit. They charged me for the damage deposit twice and also charged my credit card for the entire stay again, I had 3 charges on my card from the property which the manager did refund me after I brought it up to them. Also the water pressure is horrendous, I needed to use a face cloth to get the soap off my body as the water had 0 pressure. Management said it was due to utilities maintenance that had taken place and they never came back to fix the issue

I recently stayed at [Hotel Name], and unfortunately, my experience was far from pleasant. The only reason we stayed here was that other hotels in the area were fully booked for the night, leaving us with no other option. Upon arrival, we were taken to a room that had a strong smell of mildew and, to our dismay, roaches in the corner. Despite being advertised as a non-smoking hotel, the entire establishment reeked of smoke and marijuana, making it hard to feel comfortable. Additionally, the rooms appeared not to have been cleaned properly after the previous guests. We found a used towel in the restroom, which is simply unacceptable. Overall, my stay was disappointing due to the cleanliness issues and unpleasant odors. I would not recommend this hotel based on my experience.

INCREDIBLE quality for a great price, love the hospitality from the staff as well. I will definitely stay here again!

I can get back on beltway 8 no problem. Price is great for a brand new room. 25 minute commute to my job.

Property was well kept and staff were friendly

Nice hotel