Holiday Inn Express & Suites Aberdeen by IHG

Easy check in around 8 pm. Helpful fellow at the front desk. Dinner recommendations, which I requested were appreciated. Upgraded to a King. Comfortable room and cozy bed. Coffee maker helpful. Shower had lots of hot water and good water pressure. Nice breakfast. I enjoyed the cheese omelet, sausage, and bacon. Coffee a bit weak for my liking, but drinkable. Easy access to the road to Sioux City.

Beds were comfy

The mold and the pool area, was horrible. Really children and adults can get sick from being in this area. A remodel of this facilities pool area would be the best thing for the place!

Location

Parking lot

It’s great

Pool and exercise room have a mold problem. Visible black mold and the smell is overwhelming in the pool area. The rest of the hotel is fine but question health concerns staying here. Our kids used to enjoy the pool but there are better options in the area now.

Nice hotel. A worker propped the pool door open to the outside which seemed unsafe for children swimming. Anyone could have come in.

The only thing I can complain about was we arrived at 4pm, our room was not ready til 430, not a huge deal for us, but was not comped anything for this.

Overall our stay was very pleasant, the morning staff is amazing, super bubbly and always welcoming. Great continental breakfast. The beds were very comfortable as well. My complaints would be cleanliness of the pool, the curtains did not shut so you didn’t feel like you had privacy, along with if you have little traveling with you nap time becomes a problem when the room is so bright. Our room was also quite expensive, and we didn’t have a microwave. However we did have a little fridge. Last complaint would have to be the night staff it was very difficult to find someone at the front desk.

Excellent, clean, super convenient location - especially with Target/Starbucks/Mavericks all within a few steps. Kids absolutely loved the waterslide - pool area was nice and clean, though the stairs to get to the slide could use some maintenance. The only ding against this property was the staff - the manager who checked us in was lovely, but the next night my key stopped working. When I went to the girl at the front desk to ask for a new key, she audibly sighed, rolled her eyes, and stomped over to the key scanner. It was so dramatic I thought she was joking for a minute, but she wasn't. On our last morning, I asked one of the housekeepers for some cleaning spray to clean up a little spill one of my kids had made. She didn't even make eye contact with me and just said "Nope, don't got any". So, nothing terrible and we'll likely stay here again next time we're in town, but still disappointed in the lack of basic customer service skills.