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9.3 / 10 Guest Rating

AC Hotel by Marriott Charlotte SouthPark

1824 Roxborough Road, Charlotte, us

AC Hotel by Marriott Charlotte SouthPark - main view

About the Property

Modern Design and Convenient Location
AC Hotel by Marriott Charlotte SouthPark offers a sleek and contemporary design, providing guests with a stylish and comfortable stay. Situated just 700 meters from SouthPark Mall, guests can easily indulge in shopping and dining experiences.

Top-Notch Amenities
Enjoy a range of amenities at this 4-star hotel, including a fitness centre to stay active during your stay. The air-conditioned rooms feature free WiFi and private bathrooms, ensuring a relaxing and convenient visit.

Nearby Attractions
Explore popular attractions such as the Mint Museum of Art and Freedom Park located within a short distance from the hotel. With the Spectrum Center and Charlotte Douglas International Airport also in close proximity, AC Hotel by Marriott Charlotte SouthPark is the perfect choice for both leisure and business travelers.

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Corner King, Guest room, 1 King, Sofa bed, Corner room - Photo 1
Corner King, Guest room, 1 King, Sofa bed, Corner room - Photo 2
Corner King, Guest room, 1 King, Sofa bed, Corner room - Photo 3
Corner King, Guest room, 1 King, Sofa bed, Corner room - Photo 4
Corner King, Guest room, 1 King, Sofa bed, Corner room - Photo 5
Corner King, Guest room, 1 King, Sofa bed, Corner room - Photo 6
1/6

Corner King, Guest room, 1 King, Sofa bed, Corner room

Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit has 2 beds.

28 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Corner King, Guest room, 1 King, Sofa bed, Corner room

Non-refundable
Room Only
20% OFF$446.51

$357.21

Includes taxes & fees
Guest room, 1 King, Sofa bed - Photo 1
Guest room, 1 King, Sofa bed - Photo 2
Guest room, 1 King, Sofa bed - Photo 3
Guest room, 1 King, Sofa bed - Photo 4
Guest room, 1 King, Sofa bed - Photo 5
1/5

Guest room, 1 King, Sofa bed

Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a wardrobe. The unit offers 1 bed.

28 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Guest room, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$347.78

$278.22

Includes taxes & fees
1 Bedroom Suite, 1 King, Sofa bed - Photo 1
1 Bedroom Suite, 1 King, Sofa bed - Photo 2
1 Bedroom Suite, 1 King, Sofa bed - Photo 3
1 Bedroom Suite, 1 King, Sofa bed - Photo 4
1 Bedroom Suite, 1 King, Sofa bed - Photo 5
1/5

1 Bedroom Suite, 1 King, Sofa bed

Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit has 2 beds.

28 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

1 Bedroom 2 room Suite, 1 King, Sofa bed

Non-refundable
Room Only
20% OFF$522.79

$418.23

Includes taxes & fees
Guest room, 2 Queen - Photo 1
Guest room, 2 Queen - Photo 2
Guest room, 2 Queen - Photo 3
Guest room, 2 Queen - Photo 4
Guest room, 2 Queen - Photo 5
1/5

Guest room, 2 Queen

Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

28 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

Guest room, 2 Queen

Non-refundable
Room Only
20% OFF$347.78

$278.22

Includes taxes & fees
King Room with Sofa Bed - Hearing Accessible - Photo 1
King Room with Sofa Bed - Hearing Accessible - Photo 2
King Room with Sofa Bed - Hearing Accessible - Photo 3
King Room with Sofa Bed - Hearing Accessible - Photo 4
King Room with Sofa Bed - Hearing Accessible - Photo 5
1/5

King Room with Sofa Bed - Hearing Accessible

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit offers 2 beds.

28 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryer

King Room with Sofa Bed - Hearing Accessible

Non-refundable
Room Only
20% OFF$347.78

$278.22

Includes taxes & fees

Guest Reviews

9.3
Exceptional430 verified reviews
AI Summary

Guests highly rate the clean and well-maintained and frequently praise the friendly and accommodating staff.

Categories

Cleanliness9.3
Service9.8
Location9.3
Room Quality9.3
Amenities9.3
Value for Money8.8
Food and Beverage9.3
Overall Experience9.3

Select topics to read reviews

M
Maps60622538093
Verified booking
Couples
Standard Room
Stayed in Jun 14, 2026

"Excellent experience"

10.0

Nice atmosphere, easy friendly check-in room was very clean and comfortable. Loved the roof top bar.

Helpful?
J
jordiyBARCELONA, CATALONIA
Verified booking
Business
Standard Room
Stayed in Jun 10, 2026

"Awful"

2.0

My experience at AC SouthPark can only be described as a complete disaster. As a long-standing Marriott customer, and specifically a regular AC Hotels guest for many years around the world, my stay at this property has made me seriously reconsider whether I should continue using Marriott’s services. I can say with certainty that I will not be returning to AC SouthPark. My extremely poor experience began at check-in, which was flat and unwelcoming. The staff member who assisted me was not friendly at all and seemed completely uninterested. On top of that, I was asked a question that honestly left me stunned: “Would you like housekeeping to clean your room tomorrow morning?” My answer was obviously yes. What kind of question is that? Why would I not want my room serviced, especially when paying a rate of €350 per night? Once I settled into my room on the seventh floor, the experience became even worse. The room opposite mine was occupied by a group of young people partying until very late at night. The rooms are poorly designed, with a horrible extraction/ventilation noise that cannot be switched off. That ventilation system seems to connect with other rooms, which amplifies the noise. As a result, I was unable to sleep until the party finally ended. However, that was not even the main issue. The following day, after a long and exhausting day of work, I returned to the hotel at around 10:00 p.m. only to find that my room had not been cleaned. The towels had not been changed, and no one had even bothered to tidy or service the room. Naturally, I called reception, and their response was that housekeeping was no longer available at that time. This is disgraceful. At €350 per night, they did not even have the decency to change my towels or clean my room. Unfortunately, the problems did not end there. The next morning, I went down for breakfast, which was included in my room rate. To my surprise, not only was the buffet extremely poor, with very limited products and very low-quality food, but when I finished, I was presented with a $23 bill to sign and to add a tip. No one had served me; it was a small, deplorable buffet. I assumed the signature was simply for internal breakfast control, and that I would not be charged because breakfast was included in my rate. When I went to check out, I asked for the invoice so I could review it. Conveniently—or perhaps not—the system was not working, and I was told the invoice would be sent to me later by email. Two hours later, I received the hotel invoice, and it included a breakfast charge despite breakfast being included in my booking. I have now spent five days trying to dispute this charge by email, through the Marriott form, and by other means, but I have received no response whatsoever. They have effectively charged me fraudulently for breakfast, completing what has been an entirely shameful experience with a hotel chain that, until now, had been my first choice for my monthly business trips. They have managed to make a Marriott Platinum member stop using their hotels. A disgraceful hotel and disgraceful service.

Helpful?
D
dorip601
Verified booking
Family
Standard Room
Stayed in Jun 7, 2026

"Disappointing"

2.0

Currently staying in the hotel. Three hours prior to check in the charged our three night stay. Upon check in they failed to advise us that the rooms were not cleaned daily, so when we walked into our room after being out the first full day we walked into full trash cans, dirty towels still on the floor. We had to call downstairs for clean towels and then wait. The front desk was not very pleasant or understanding. Also, paint coming off shower floors and the floor in the room was filthy dirty. The bottom of my feet were black after my nightly shower just walking from the bathroom to the bed. Just gross. Coffee maker in room, with no supplies (creamer or sugars). Very disappointing and would not recommend staying here, I know I never would!!!

Helpful?
J
jeremycK2091JN
Verified booking
Family
Standard Room
Stayed in Jun 6, 2026

"The charged me and I moved the date, after they said this was fine. And actually recommended I move the date. Thanks!"

2.0

Was ripped off by the Marriott. Big fan of Marriott, just not this location. Thanks.

Helpful?
T
tommysI9064MH
Verified booking
Friends getaway
Standard Room
Stayed in May 17, 2026

"Rave review for Staff Member"

10.0

Love the area and staff. Dwight in particular was fantastic. Genuinely kind and helpful. Everytime he came to assist he was pleasant and offered to do things without asking. He's a keeper! We love this hotel...except for the newly implemented paying for parking.

Helpful?
K
kendrag287
Verified booking
Friends getaway
Standard Room
Stayed in May 17, 2026

"Amazing!"

10.0

Dwight was the best and his smile brightened our stay! Truly made me and my friends time at the AC amazing!

Helpful?
K
KShawnTATLANTA, GEORGIA
Verified booking
Solo travel
Standard Room
Stayed in May 15, 2026

"Comfortable Stay"

8.0

Lovely stay for a wedding weekend. Friendly staff, clean hotel, nice breakfast. Made the weekend even nicer.

Helpful?
T
TetyanausUS
Verified booking
couple
Standard Room
Stayed in May 1, 2026

"Excellent"

8.0
Helpful?
J
janiyausUS
Verified booking
couple
Standard Room
Stayed in Apr 25, 2026

"Very Good"

7.0

looked nice

didn’t have no fridge or microwave

Helpful?
R
RandyusUS
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Exceptional"

10.0
Helpful?