Puerto Aventuras Hotel & Beach Club

This is a very nice hotel to stay at. I went with my family (two kids under 10) and it was a perfect place for us to stay. The beach is very nice, we saw lots of little fish and a ray when we were snorkelling, the restaurant has a great view of the sunrise and sunset, it was quiet at night (after 10 pm), and there were many places to walk to in terms of food and activities. The staff were very helpful and pleasant, the buffet was great, the hotel was always very clean, it was great. It is a little bit of an older hotel but I have zero complaints about my stay. I would stay here again.

Amazing place! Staff were attentive and helpful. Room was clean, cool and had everything we needed. Would definitely stay here again!

Nice, friendly hotel close to restaurants and shops and dolphins right out our window. Lovely, peaceful and quiet.

Nice view and room layout, excellent bed, but the hotel needs serious maintenance. The musty smell in our room was intense when we arrived—more than average for a seaside hotel—and we noticed black mould in water damaged areas of the ceiling near the air conditioning. We turned it off and used just the fan for our entire stay. On two days there were long periods with no water in the building at all—12 hrs one day! When the water finally came back on after the second episode I filled the tub in case it happened again so we could at least flush the toilet. The water was dark rusty brown! Many families with out of control children dominated the pool and beach areas. We expected to see kids enjoying their vacations, but it was really excessive. Parents brought small children and babies in the “adults only” pool and swim up bar repeatedly. It’s hardly fair to expect servers who hope for tips to enforce the signage. With the overall level of running/jumping/riding scooters/playing in adult-designated areas, it seems like the hotel might want to get security staff. I think this must have been a nice property at one time, but there are changes necessary. We wouldn’t recommend it and we certainly wouldn’t go back.

Very nice. A lot of personal space available here. Staff friendly and hard working. Food is good.

Very central

Nice location and amenities but lacks an elevator. wonderful hot tub on the outer balcony.

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I love this place but it can do with some upgrades. It’s the first hotel I like to stay at in the riviera Maya, not pretencious and also not an all inclusive. Very family oriented and quiet. The rooms can do with some upgrades, the table lamps are rusted and there’s some paint peeling in the bathrooms. Overall I love this place and want to come back!

The location and ambiance of this property is fantastic! We loved the staff and the room was lovely with a balcony . The balcony had a jacuzzi tub and close enough to hear the ocean. We are going back our first opportunity!