Hilton Garden Inn Minneapolis/Bloomington

Relaxing environment for drinks and dinner.

The bed mattress and bedding material were not comfortable for me.

Friendly staff, great room

Nothing

The cleanliness of the lobby and bar area. I love the fact that they have a kitchen that still provides full meals to the patrons staying at the hotel. Very convenient.

My shower door wouldn’t remain closed my fiancé and I had to place a face towel in between the glass shower doors to keep the main door from opening while showering. The microwave wouldn’t heat the food at all! I set the heating time between the ranges of 1 minute and up to 10 mins and my food remained cold. We arrived at the hotel on Thursday and checked out on Sunday. Not one time did housekeeping clean our room! Not once. We understood that housekeeping are there on certain days, but when we left our room to do some shopping, housekeeping was cleaning rooms on our floor. We didn’t leave the DND sign on the door so that the room could be cleaned. Upon our return it was the same as when we left. We spoke with the third shift clerk and she said that she would let the manager know. The manager was told the exact issues I explained to the clerk on third shift, yet she only offered an apology. No discount or comp points for the inconvenience. Very disappointing, especially being a Hilton Rewards Member. Just because I used the Booking.com website to schedule the hotel doesn’t mean that the room and service shouldn’t be the same treatment.

Very clean and excellent assistant.

N/A

Very clean beds nice