Holiday Inn Express & Suites Murphy by IHG

It was very clean and close to historic downtown area. Great food places.

Great hotel!. There was a mistake with my credit card but it was taken care of expeditiously.

The property was clean and quiet.

The room was clean but smelled like mild dew

Staff was friendly and helpful. Breakfast was great

The hotel was off of the main highway and the road sign was not lit. After turning off the highway and going up the hill the road turns to the right and the sign is small and not lit. Basically this hotel is almost impossible to find after dark..

Friendly and nice staff. Rooms felt clean * (see below). Breakfast was just OK. Good location.

We stayed 2 nights. The first room was damp and mildew smell, this room should not have been booked to guest. We asked to switch rooms second night. Room was fine, sound proofing from visitor's above was awful. We got very little sleep. Loud guest, maybe wasn't dealt with correctly. Only compensation offered was some extra points to my IHG Rewards. The staff went to the room several times. Staff was nice, but I don't think I'd book a room here next time we visit Murphy.

My daughter and I stayed at this hotel for 1 night and we got there about 9pm left about 10am this next day. When we checked in there was a little confusion on things, but we got that worked out and we were good. We walked into the room and the smell was so bad I wanted to leave immediately. We went to the front desk and asked for another room, and they said they were full, ok so we tried to make do. The floor had a wet feeling to it, there was a chair in the corner that looked disgusting so we asked if we could remove it and the front desk said they couldn't tell us yes but whatever decided. We decided that if it made the room smell better it needed to go. So, we just sat it in the hallway as our room was at the end of the hall. Unfortunately, this did not fix the smell. The front desk did give us a full bottle of Febreze to use in our room and we sprayed a good bit and that did not fix the smell either. When we left the next morning, we saw that the housekeepers had Febreze on their carts, so they are very aware of the problem, and I also saw other complaints of the same thing from other people staying here. We did not eat breakfast here as we planned to when my daughter went down for breakfast, she saw ants crawling around on the bar where the food was laid out. So, we packed and left. We were done. When we checked out all seemed to be fine with the bill until I got a charge on my card for 24.00. I called the property back and asked what that was for and they said it was for the missing towels in the room. I told them that we did not take their towels, and I would appreciate if that was taken off of my account. They will not budge, and they said the charge will stand. For me it is not about the 24.00 as much as it is on the principle of the situation. I don't appreciate being accused of something I did not do and especially saying I stole something really infuriates me. I have called and talked to the Manager, and she will not hear of anything different and says the charges stand. I was not going to do a review like this as I don't normally but all the things together just equals terrible customer service and a bad experience, so people need to know what they are getting into if they choose to stay here. Buyer beware!

Great quiet little hotel tucked away off the highway. It is an older building and its age was showing. Weird smell in the hallway.

Front desk staff was rude. I always stay at the Hampton in Murphy and decided to try the Holiday Inn but will be going back to Hampton in my future travels.