Grand Palladium Palace Resort Spa & Casino - All Inclusive

App was helpful, but couldn’t have had a good experience without using Rafael and Caesar (concierge). They booked us dinner every night and were great resource for questions and general insight to the properly. They made our experience great.

Rafael Peguero, was great. The food was not good. I was sick my first day of eating. My room didn’t have good lighting. The bed was very comfortable. I would have preferred not have to be expected to do a time/share etc

Beautiful

the room smelled of mold because a water leak issue, that wasn't resolved during my stay and i wasn't compensated for the unsafe condition nor the inconvenience

The best

The representative Caesar was amazing, he made the stay easy and welcoming. The entire experience was wonderful

We had a good stay at Grand Palladium. Our room was clean and the maid came everyday while we were out. We ate at an a la cart restaurant almost every night. Rafael our concierge was very helpful in booking our dinner reservations and even included my sisters family in our reservations. He made sure our rooms got decorated for the birthday and anniversary we were celebrating. He check on us everyday to make sure we had everything we needed.

Staff was rude and condescending at all times. Never could get what we wanted as a group. Expensive and cheap facilities. My towels and bed linen was dirty had to have it changed twice. Poor service.

Cesar started our vacation off right with excellent service. Francisco helped with our excursions and explained everything. Tony from the El Dorado went above and beyond for me the night we ate dinner there. Francel at the front valet area was excellent and helped with all transportation even while on the resort. And our favorite, Gerson the pool bartender at the Palace, really made this an exceptional experience. He remembered our drinks from the first day (we do tip) and his personality is very warm and welcoming. I will never forget our favorite bartender, even got a picture with him. The overall experience was incredible!!

Resort stay was good, came when resort was under going renovations, so alot of restaurants were closed. We had a concierge name Rafael who helped us greatly with making reservations without him we probably wouldn’t be able to book anything for dinner which means only buffet options were availabile. Definitely need more food options. Staff were great and my concierge was awesome. Limited food selection .