Residence Inn by Marriott Cypress Los Alamitos

Breakfast was okay. The location was okay too.

The room was definitely not how it looks in the pictures. The furniture looks old and the curtains were ripped. The pullout sofa was not comfortable.It smelled like cigarettes in the room and hallway. There was a weird smell coming from the bathtub.. we didn't even shower because the smell was so bad.

I liked the accommodations.

Our room was across from a bank of air conditioners which were in the hotel laundry facilities. It was very noisy. Also, staff tried to assist us in finding a cart for our luggage, since our room was one of the farthest rooms from the elevator. No carts were found, even though Rachel and housekeeping staff searched the entire hotel. The carts were in hotel guests froom, apparently. Perhaps keeping a emergency cart on hand behind the scenes for elderly or disabled to use would be a good idea. Only staff could use this cart and keep it for such uses.

I’ve stayed here a few times. TIA, PATEL & MEGAN at the front desk are very friendly and helpful, with excellent customer service and skills, and greeted you with a smile. But today when I checked in the front desk guy seemed like he didn’t wanna be at work there, didn’t even greet me just went straight to the computer to check me in, didn’t give me a map on where to go he just handed me the key, I’m a Marriott Platinum Elite didn’t even make me do the bonus game they have pick a flower. Or the welcome gift. I didn't get his name. The rooms were clean with the kitchenette and the beds were very comfortable. The complimentary breakfast food was good, with a lot of variety. I didn't like the $12 parking fee but would definitely recommend this hotel to anyone and will stay here again.

Fabulous Staff and the agent at 3pm Checkin 4/3/26, Greatest Room King sofabed studio..Greatest Complimentary Breakfast 😁🤙

I checked in on 3/19/2026 for one night and it was one of the best customer service experience I’ve received during my business travels. I stay at Marriott properties around 75-125 nights a year and not all customer service have been positive. Sarah who checked me in and answered all my questions regarding the property, parking, breakfast, etc was answered so kindly and with patience. I was a bit frazzled after driving 5.5 hours from Solvang with tons of traffic and my goodness, she was just so kind. The room was clean and the air conditioning worked as well. I will be back to this location because of Sarah’s friendliness.

We are currently staying here now. This is our 5th or 6th time at this property. We live locally and typically stay here when there is an emergency at our property. Normally everyone is so fantastic, however tonight was horrible. We are here 3 nights and I had to extend my night tonight. I have a special needs son, so it’s not easy to just pack up and leave. If he wasn’t with me, after my treatment tonight I would have. Everyone was great as usual, until tonight when I went to get water at their water bar. No one was in there, their customer service representative (whom was not wearing a name badge and refused her name) was by herself. She scolded me for getting water (I was using their free cups they provided to fill up water in their cup and then take that cup to put in my son’s water cup). I have no idea why it would matter since I was using their provided cup to take the water. I couldn’t hear her at one point as she was wearing a mask. Since my son has an autoimmune issue (which she knew as I told her earlier in day) I asked if there was something I needed to be concerned about since she was wearing a mask (my thoughts honestly were maybe she was contagious with something or she knew others were sick). I just wanted the heads up. You could tell she honestly just didn’t want be at work as once I really looked at her, her appearance was like she just got out of bed (which I didn’t first notice as I wasn’t looking). I unfortunately needed to extend my time another night and she was the only person working. She was extremely rude. When I finally couldn’t take anymore, and said why are you so rude? She lost it. She pretended to extend my time but didn’t and gave me blank keys. I asked for her supervisor and name and she refused both info. I told her I would be posting about my experience as I couldn’t believe how rude she was. She said she would call the police if I didn’t leave. I told her to please do. She obviously didn’t as she was just being a bully. I went back to my room and luckily I had my original key as hers were no good she gave me, and waited a bit and called to talk to someone. Someone else answered but I was on hold too long, so I walked back. Julian who helped me originally check in was there. He is very nice. He said my room was never extended by her (so she never did it and lied that she did) and he did it. She aggressively told him not to give me her name. I felt bad for him as he was so nice and you can tell this woman is a bully. He told me to talk w the manager. I know he had to finish out a shift w this lady. I would not like to work w her for sure. She clearly hates her job. I am a long time loyal customer of Marriott. In over 20 years of my loyalty I have never experienced anything like this at any Marriott property. I would say this property is very nice, and not inexpensive, so I expect the service to match what you pay for. Literally everyone was kind except her. I give a 1 star as I am sure she will get away with it. I got the feeling like nothing will happen to her when I asked how do I complain about this. Customers don’t really matter anymore. So if you stay here and see an unkept employee that looks like she just got out of bed and didn’t even try to get ready for work who wears a mask and won’t reply to any questions, then try to avoid her. Unfortunately I don’t know her name and she doesn’t need to wear a name badge. Rachel at front desk was very sweet, the lady who runs the morning breakfast is extremely nice, the gentleman who worked w Rachel I saw for two nights was kind, the housekeepers are nice, and Julian was nice. However, there is 1 rotten apple with a mask that is not kind and will act like you are the bad person when you stand up for yourself. So beware. I am sad as she ruined this for my son and I.