Radisson Hotel Jalandhar

Excellent service ...

My Room was at the back of the hotel ..first night there loud music being played till 4am ..did not sleep .

Staff attitude

The rooms were decent and clean

1. The website has same photos for all room categories so it’s impossible to figure out that extra does one get by booking a more expensive room. Lack of clarity lead to a lot of confusion during room booking. 2. I felt that the dining service during breakfast has a lot of room for improvement. I saw the staff telling guests that “someone is already sitting” at a certain table when there was no one occupying that table. Some guests came much later and sat on that table and immediately started getting VIP attention from the staff. I feel this was unfair to the guests who were lied to. At one instance next day, I requested for a coffee and didn’t get it for 15+ mins because the staff got busy serving those same guests everything at the table even though it was a buffet breakfast (I know certain things are served at table but that is not what was happening). I had to remind again after 15 mins to get a coffee. This preferential behaviour makes other guests feel unwelcome and the hotel should really think this through. I now have this image of Radisson’s service in mind and would probably not book again if I have any other options. 3. I checked in very late.. around 10:30pm.. requested a late check out by 2-3 hours which was denied stating that the hotel was sold out but I could see rooms being available online. All in all.. I felt that the staff was not very guest centric.