Best Western Park Hotel

The property was clean and the staff was courteous. The Underground Lounge is a great Restaurant/Bar so there’s no need to venture far from the property.

I like the location it's near everything but then again it's the only hotel within a few square miles.

I don't like the fact that I booked a room for my disabled elderly brother and during our drive from Florida it started to snow very heavily and ultimately caused us to make an unexpected stop and stay in Canton overnight. The Best Western was unwilling to refund the money for the room or make any changes because of their no refund policy. Also elevator was out upon arrival therefore had to climb flights of stairs for 2 days.

The proximity to family I was visiting.

It wasn’t terrible but I honestly wouldn’t stay here again and I wouldn’t recommend it to anyone. While the staff was extremely kind and welcoming the hotel rooms need some upgrading. Even the bath towels were worn through and some towels had holes in them.

Fraudulent charge on my card.

Fraudulent charge on my card

Where to start. The hotel was easy to find and a short walk to Robins Theater where we attended a concert. The room was clean and the beds were comfy. HOWEVER...the elevator was broken. We were on the third floor and my friend who has heart disease had a time of it schepping her bag up three flights of stairs. The door handle to the room was wonky and you had to try it several times to get the door to open. The towel rack in the bathroom fell off the wall and the bathtub drain was extremely slow. Then we went to the free breakfast. Mini omelets, sausage patties...stone cold. We checked one of the warmer trays they were in and it was unplugged. Ended up having a Danish, a muffin, a cup of yogurt and coffee. Coffee was good, though. When we checked out we told the desk person about all these issues and he just said, "OK". Honestly, the only reasons I gave this place a 3 of 5 stars is the closeness to the venue and the comfy bed. I otherwise would have given it a 2.

Great place. Nice location very clean.

Location.

Elevator not working. Climbing stairs with suitcases. Room temperature cold in first room. Moved to another room that was cold. Eventually told via phone how to get heat. Not ideal.