Arrowhead Village, A Vail Resorts Property

Beautiful unit in a lovely area—balcony views of a waterfall/pond and mountains! Tons of hummingbirds buzzing the balcony too! Perfectly clean, super comfortable for the whole family. Staff communication was great. Would definitely stay again.

Great hospitality and customer service!! Accommodations were upgraded and fabulous. We loved our location and amenities. Will definitely stay here again!

The check-in process was greatly delayed because the original property given to us was NOT ski-in/ski-out as requested and supposedly there were no other properties available. We have a child with special needs and this was our first and most important request. I don't know if this was the property management's fault or Hotels.com mistake, but a hassle after a long flight and drive, nonetheless. After 1+ hours the manager, who was very professional, was able to find us a property within walking distance to the lifts. The property was smaller (3 bedrooms instead of 4 bedrooms, as requested) but it accommodated all of us comfortably. I was not not offered any money back for the smaller, 3 bedrooms unit. Apart from the check-in issues and the unit not matching any of the photos of our reservation, the place was large enough to accommodate the group, it was clean, had everything we needed to cook, a grill, washer and dryer, and it was less than 5 minutes walking distance to the lifts. The internet signal was strong but the cable TV was horrible and we were not able to watch any TV while we were there.

The place was very clean and the staff was very kind. The staff had great communication. It’s sad you can’t get into the pool due to Covid and with 4 kids that’s the reason we booked at the resort. We got one swimming spot on Sunday but the other days we couldn’t get in. We ended booking 2 swimming spots at Avon recreation center. The place was very nice and clean. With the cost I do believe it was a little outdated and strange the owners had 60% of the bathroom and kitchen drawers/doors locked. We had no place to store our food or put our toiletries in drawers.

Great time

It was okay, but could tell the condo was an investment for someone who was putting the bare minimum into it.

Great location, all the comforts of home. A perfect place for a friends weekend getaway.

Very close to lift. Lots of basic things like towels, pillows, blankets coffee filters, etc. that just make things better. Full cable, Netflix, internet. Much better lift location than Beaver Creek as the lines are very short and you can still get to the Beaver Creek side of the mountain. Could use more frequent trash pick up. Better communication about where to go at first to pick up keys. Despite minor constructive feedback points, this was a great place.

When we got to the property the property manager didn't send us to the right place, then after we reached out to the management about not knowing where to go they didn't know either. Spent 30 minutes with two kids walking around looking with the property manager. Tough when its just dad and his kids both 4 and under.