Eaglewood Resort & Spa

The hotel was in a good location not far from the airport, and it was a nice building.

I had specifically selected this hotel because their photos showed a wet area shower, and I am a wheelchair user traveling independently. I immediately asked for the wet area shower and was given a response from the hotel about bed size; I selected the bed size that the website showed had the wet area shower. When I arrived it was past midnight, and I was told I had the last room in the hotel. When I entered, I discovered it was not a wet area shower, so I went to sleep having been told it was the only option and called the front desk in the morning (7am) to ask about the option of a wet area shower in their spa. I was told they could let me into a different room with a wet area shower. At 7am this meant it would have been available the night before. I then complained to the manager about the inconvenience of me having to take all my shower stuff to another room to be let in to shower, and he insisted I had not requested the wet area shower and it was my fault. I showed him the screenshots of the request, and he shrugged and blamed Booking.com and refused to compensate me for the difficulty and inconvenience. As a solo wheelchair traveler, this was by far the worst treatment I've received in 12 years of international travel and easily marks one of the top three worst hotel experiences I've ever had.

I really enjoy the balcony view & the golf course

Room was comfortable and clean

We encountered ignorance from the golf shop staff; the pool area was not clean, and there was foam in the jacuzzi ((( We booked a room with a view, but there was a very loud noise from an air conditioner on the neighboring roof.