Best Western Plus Northwest Inn & Suites

Nothing

Formal Complaint Regarding Check-In Treatment at Best Western Hello, I am writing to formally report an issue I experienced during check-in at the Best Western on 12/16/2025 which I found to be unprofessional and discriminatory in nature. Upon arrival, the reservation was initially under my friend’s name, Ashley, as I did not have my physical ID with me at the time. When Ashley approached the front desk alone, the front desk employee was polite and welcoming. However, when I entered and it became clear that the reservation was intended for me, the employee’s demeanor shifted noticeably and became dismissive and rude. The employee informed me that check-in was not allowed because we were under 21 years old. I explained that the Best Western website explicitly states that guests must be 18 years old to check in, and I showed this information directly from the website. Despite this, the employee spoke to me in a condescending manner and incorrectly stated that it was “the law” to be 21 to rent a hotel room. In an effort to resolve the situation, I asked if the reservation could be changed to someone who was 21 years old. The employee stated this was acceptable but said he could not assist and that I would need to change it online myself. I then spent an extended period outside on the phone with customer service attempting to modify the reservation. After successfully changing the reservation to a friend who is over 21, I returned to the front desk. Despite the issue being resolved, the employee continued attempting to cancel the reservation and remained hostile toward me. It was only when my male friend stated that the room was under his name and was for him and his girlfriend that the employee immediately stopped objecting and allowed the check-in to proceed without further issue. I found the contrast in treatment troubling and upsetting.

Staff was very professional, and friendly and place were very clean. Handicap room was prefect for my needs.

Staff is very nice. I think ur staff needs a raise. They r very good and very fast

Everything was great