Holiday Inn Express & Suites Atlanta - Tucker Northlake by IHG

The hotel was easy to get to and central to a couple of eateries. We checked in on Thursday evening and left on Sunday. Unfortunately, not once was our hallway vaccumed; leaving the same debris for our entire stay. Both elevators were hazardous. The laminate floors had been losened/lifted, but also left there as tripping hazards. The project had not been completed during our entire stay. Our only bright moments were Ebony and Rakeem. I needed to get medical equipment/supplies to my room and Ebony went over and beyond to help me. Rakeem kept the eatery stocked and clean. He consistently responded to any need with a constant smile. To Ebony and Rakeem- thank you!

I liked that it was close to where we needed to go. The air conditioning got cold and the shower was hot. 2 out of all the staff we encountered were helpful. When we needed additional towels and bedding to accommodate our group, we were given them right away. Breakfast was provided but we preferred a close breakfast spot.

The customer service was severely lacking most of the time. When we checked in the girl was more concerned with getting back to her conversation with another employee than checking me in and gave no direction other than to tell me to swipe my card and then silently handing my room keys. The elevator flooring was coming up and the pieces were just left in the middle of the floor. It wasn’t until we were leaving that a sign was posed in the elevator and the pieces stacked to the side. There was hair randomly around the bathroom (floors, counter, bathtub) when we checked in. It was also a smoke free facility, but our whole floor reeked of pot smoke for 2 of the days of our stay.

Location was perfect for me. Breakfast was yummy!

Elevator floors were in disrepair.

Please don’t stay here

Nothing, they have cancelled the stay without notice. Please check before u stay. Very bad experience. I have travelled with old parents and kids. After reaching the hotel they simply told room is not available and asking me to call booking. Never ever go there without confirming with them

I love the breakfast

Nothing

The price. The staff were nice.

The pool was closed. The pull out bed had the most uncomfortable bar.