Quality Inn and Conference Center Tampa-Brandon

Always had coffee on hand. The breakfast wasn’t much but the coffee was great.

Was a short stay because of being booked up for the weekend so they recommended us to the clarion pointe (same owner) will never stay at the clarion again.

The staff was so friendly, and the room was clean.

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Loud music in the pool area late into the night, smell of marijuana everywhere.

After being checked in everything seemed fine our stay was okay the room was mediocre but dirty we checked out the following morning but then around 8:00 p.m. that same night I get a phone call from the front desk asking me if I checked in for the night I inform them that I stayed the previous night and checked out that morning I was told that somehow they extended my stay without my knowledge they charged my credit card without my authorization and then within the fiasco of me asking questions the front desk guy tells me oh I'm going to have to call you back in 20 minutes I called him back again in 45 after not hearing from him and being stressed out and missing time with my family during my family vacation where he then told me again ma'am I told you I would call you back he says I promise I will call you back in 10 more minutes after 20 minutes of no phone call I called again furious I demanded I speak with the manager he told me there was not one on staff I demanded that I get some answers and my card be refunded immediately he told me he doesn't have the authorization to do so after me getting loud and demanding something be done now he finally places me on hold for another 20 minutes where he then comes back on he says okay I spoke to my manager and I refunded your money with no explanation on what happened and how this incident occurred he then just tells me it is a one in a million chance that booking.com had a glitch and double booked my reservation for two nights in a row which is absolutely incorrect I don't see how that's possible will never stay there again

Everything. Clerks remember me each time. Property is spotless

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It was awsome will stay again